Ashlee Garrett
Saint Albans
Summary
Accomplished Resolution Specialist recognized for strong analytical skills and assertiveness. Experienced in account reconciliation and cross-functional collaboration, enhancing workflow efficiency. Prepared to utilize proven skills in negotiations and customer service to support business objectives.
Overview
16
16
years of professional experience
Work History
Resolution Specialist
Charleston Area Medical Center General Divison
Charleston, WV
04.2020 - 12.2025
- Negotiated arrangements to manage defaults, payment plans, or full remittance of balance owed.
- Improved account reconciliation accuracy by implementing new tracking systems and tools.
- Assisted in the development of collections policies, contributing towards improved cash flow management within the organization.
- Conducted regular audits of resolved accounts to ensure compliance with company policies and regulations.
- Collaborated with cross-functional teams to implement system upgrades, enhancing workflow efficiency.
- Resolved complex account discrepancies to enhance customer satisfaction and retention.
- Analyzed account data.
- Organized regular meetings with clients and attorney's offices to discuss their accounts status, reinforcing trust and promoting long-term business partnerships.
- Processed and verified billing statements to ensure accuracy and compliance with company policies.
- Led quarterly audits of billing processes, identifying areas for improvement and implementing corrective actions.
- Collaborated with cross-functional teams to integrate new accounting software, enhancing data accuracy and workflow efficiency.
- Verified accuracy of billing data and corrected discrepancies.
- Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
- Handled account payments and provided information regarding outstanding balances.
- Managed patient account information using electronic health record systems.
- Coordinated with healthcare providers to verify insurance coverage and benefits.
- Monitored outstanding invoices and performed collections duties.
- Managed electronic health records using advanced medical record systems to ensure data accuracy and compliance.
- Led initiatives to streamline patient record retrieval processes, enhancing efficiency and reducing wait times.
- Resolved problems related to benefits, eligibility and claims.
- Submitted insurance claims and resolved billing or claims issues.
- Scheduled medical appointments and claims depositions.
- Evaluated liability claims to determine coverage and settlement options.
- Collaborated with legal teams to gather evidence and documentation for case resolution.
- Negotiated settlements with claimants while ensuring compliance with regulatory guidelines.
- Investigated liability claims thoroughly, analyzing evidence and interviewing involved parties to determine fault accurately.
- Verified insurance claims and determined fair amount for settlement.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated appointment scheduling, optimizing staff availability and client service.
Cashiering Team Lead
Charleston Area Medical Center General
Charleston, WV
12.2016 - 02.2020
- Supervised daily cashier operations, ensuring compliance with hospital policies and procedures.
- Trained and mentored team members on efficient cash handling and customer service techniques.
- Streamlined cash reconciliation processes, reducing discrepancies during end-of-shift audits.
- Implemented new point-of-sale software, enhancing transaction speed and accuracy for the team.
- Managed schedule coordination for cashiering staff to ensure adequate coverage during peak hours.
- Upheld high standards of customer service by actively engaging with patrons and answering questions about products or services offered at the establishment.
- Trained team members on cash register operation and cash handling.
- Quickly and accurately counted drawers at start and end of each shift.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Set up new sales displays each week with fresh merchandise.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register to record transactions accurately and efficiently.
- Operated POS cash register and equipment to collect payments.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Conducted regular audits to ensure accuracy and compliance with company standards.
- Performed data entry and completed proper paperwork.
- Conducted regular inspections to identify areas for improvement in cleanliness and safety protocols.
- Facilitated cross-training opportunities among team members, promoting versatility in skillsets and improving overall capabilities of the group.
- Managed cash drawer, maintaining accurate cash balance and minimizing discrepancies.
- Assisted customers with product inquiries, providing knowledgeable recommendations and support.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
General Manager of Food Service
Captian D's
Dunbar, WV
05.2010 - 01.2017
- "Floating General Manager" : Managed stores from Dunbar, Charleston, Hurricane, Saint Alban's, Crosslanes, WV
- Directed daily operations, ensuring efficient workflow and optimal resource allocation.
- Implemented training programs to enhance staff performance and service quality.
- Developed and maintained relationships with suppliers to optimize inventory management.
- Analyzed sales data to inform menu offerings and promotional strategies.
- Led cost control initiatives, reducing waste and increasing profitability.
- Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
- Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
- Boosted employee morale with regular team-building activities, improving communication and collaboration.
- Developed and implemented comprehensive employee training programs that covered essential foodservice skills, customer service, and safety protocols.
- Oversaw training of more than 10-40 team members.
- Reviewed and approved employee schedules and timesheets.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Tracked food production levels, meal counts, and supply costs.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Developed unique events and special promotions to drive sales.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Education
No Degree - Behavioral Health / Social Worker
West Virginia State University
Institute, WV07-2012
No Degree - Medical Assistant And Terminology
Ben Franklin Carrer Center
Dunbar, WV01-2009
High School Diploma -
Hurricane High School
Hurricane, WV06-2005
Skills
- De-escalation techniques
- Assertiveness
- Conflict resolution skills
- Document preparation
- Team building
- Teamwork and collaboration
- Problem-solving
- Multitasking Abilities
- Organizational skills
- Legal document preparation
- Professional ethics
- Goal setting
- Time management abilities
Timeline
Resolution Specialist
Charleston Area Medical Center General Divison
04.2020 - 12.2025
Cashiering Team Lead
Charleston Area Medical Center General
12.2016 - 02.2020
General Manager of Food Service
Captian D's
05.2010 - 01.2017
No Degree - Behavioral Health / Social Worker
West Virginia State University
No Degree - Medical Assistant And Terminology
Ben Franklin Carrer Center
High School Diploma -
Hurricane High School