Ashlee Green
Homestead
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
K&B Express Trucking LLC
Covington
06.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed positive relationships with customers through friendly interactions.
- Implemented innovative methods for streamlining the customer service process.
- Conducted regular follow-up calls with customers after resolving their issues.
Candy Striper
Piedmont Hospital Atlanta
Covington
06.2018 - Current
- Conducted tours of the facility for visitors inquiring about admission or services offered.
- Prepared charts for new admissions including recording vital signs and health histories.
- Participated in community outreach programs promoting health awareness initiatives.
- Greeted patients and visitors entering the hospital.
- Worked closely with nurses to answer call lights promptly.
- Transported patients in wheelchairs or beds between departments within the hospital.
- Assisted nursing staff with patient care activities such as taking vital signs and changing bed linens.
- Played games with patients to boost mood, improve memory, and provide light entertainment.
Education
Bachelor of Science - Health Services Administration
Miami Dade College
Miami, FL06-2028
High School Diploma -
South Dade High School
Homestead, FL06-2024
Skills
- Health information management
- Patient care support
- Regulatory compliance
- Customer service
- Team collaboration
- Problem solving
- Organizational skills
- Decision-making
- Inbound call answering
- Customer service excellence
- Negotiation skills
- Microsoft office
- Key holder experience
- Call center operations
- Customer service orientation
Timeline
Customer Service Representative
K&B Express Trucking LLC
06.2022 - Current
Candy Striper
Piedmont Hospital Atlanta
06.2018 - Current
Bachelor of Science - Health Services Administration
Miami Dade College
High School Diploma -
South Dade High School