Seana Bell
Catoosa,OK
Summary
Dynamic customer service professional with a proven track record at AT&T, excelling in complaint resolution and sales expertise. Adept at fostering customer loyalty through attentive listening and effective communication. Recognized for achieving high customer satisfaction and consistently exceeding sales goals while maintaining service standard compliance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative
AT&T
TULSA, OK
10.2024 - Current
- Provided customer support via phone and chat channels.
- Resolved customer inquiries with empathy and professionalism.
- Documented interactions in customer relationship management systems.
- Assisted customers in navigating product features and services.
- Collaborated with team members to enhance service delivery processes.
- Maintained up-to-date knowledge of products and promotions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Handled escalated issues by coordinating with management for resolution.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Representative
Alorica
Tulsa, OK
01.2017 - 09.2024
- Addressed website inquiries per day, converting into renewal customers
- Regularly sought opportunities to up sell and add on additional merchandise
- Achieved high sales percentage with consultative, value-focused customer service approach
- Managed quality communication, customer support and product representation for each client
- Excelled in exceeding daily credit card application goals
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
- Cross-trained and provided back-up for other customer service representatives when needed
- Successfully interacted with customers and retail buyers to expedite orders
- Recommended, selected and helped locate merchandise based on customer needs and desires
- Kept abreast of rapidly evolving technology
- Expressed appreciation and invited customers to return to the store.
Sales Representative
Dollar General
Catoosa, Oklahoma
03.2013 - 01.2017
- Determined prospects' needs and crafted appropriate responses along with information on suitable products and services
- Informed management of special sales and service issues
- Greeted store customers promptly and responded to questions with knowledgeable service
- Updated database with customer and sales information
Education
MEDICAL CODING AND BILLING CERTIFICATE - MEDICAL CODING AND BILLING
Miller-Motte Technical College
Tulsa, OK06-2025
ASSOCIATE - HEALTHCARE INFORMATION TECHNOLOGY
Miller-Motte Technical College
Tulsa, OK06-2025
Catoosa High School -
Catoosa High School
Catoosa, OK05.2010
Skills
- Sale expertise
- Credit card processing
- Complaint resolution
- Good listening skills
- Stocking and replenishing
- Service standard compliance
- Multi-line phone talent
- Money handling abilities
- Key holder experience
- Retail store support
- Computer proficient
- Professional telephone demeanor
- Quick learner
- Medical coding
- Health information management
- Customer service
- Data entry
- Attention to detail
- Time management
Certification
- MEDICAL CODING AND BILLING
Languages
English
Professional
Timeline
Customer Service Representative
AT&T
10.2024 - Current
Customer Service Representative
Alorica
01.2017 - 09.2024
Sales Representative
Dollar General
03.2013 - 01.2017
MEDICAL CODING AND BILLING CERTIFICATE - MEDICAL CODING AND BILLING
Miller-Motte Technical College
ASSOCIATE - HEALTHCARE INFORMATION TECHNOLOGY
Miller-Motte Technical College
Catoosa High School -
Catoosa High School
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