JESSICA AGUILAR
West Chester,US
Summary
Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Go Green Lawn and Pest Control
West Chester, US
02.2022 - 03.2024
- Strong verbal communication
- POS systems expert
- Quick learner
- Document scanning
- Retail store support
- Sales expertise
- Conflict resolution
- Good listening skills
- Professional telephone demeanor
- Used a consultative sales approach to understand customer needs and make relevant recommendations
- Kept accurate and current customer account data with manual form processing and digital information updates
- Opened new customer accounts
- Educated customers about promotions to increase sales
- Answered customer calls promptly to avoid long wait times on hold
- Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns
- Customer questions about available merchandise, sales, current prices, and upcoming company changes were answered by me
Membership Coordinator
West Chester Area YMCA
West Chester, US
08.2021 - 02.2022
- Kept up to date on product and service changes
- Responded to customer requests by providing excellent customer service and customized recommendations to meet their needs
- Successfully trained team members on best practices and protocols, reducing process inconsistencies
- Resolved issues over the phone with customers on a daily basis
- Built strong, compassionate client relationships and earned a reputation for exceeding service standards
- Spoke with customers about their concerns about products or services in order to resolve issues and increase sales
- Was in charge of keeping a $[Amount] budget balanced
- Worked hard to ensure that all staff members were friendly and helpful to members, which raised overall service expectations
- Created marketing materials that would be sent to members and included information about upcoming events, promotions, and activities
Education
High School -
Oxford Area High School
Oxford, PA01.2006
Skills
- Multi-line phone talent
- Materials preparation
- Customer service
- Credit card processing
- Budgeting and finance
- Data entry
- Sale expertise
- Technical support
- Staff education and training
- Strong verbal communication
- Quick learner
- Retail store support
- Sales expertise
- Conflict resolution
- Good listening skills
- Professional telephone demeanor
Timeline
Customer Service Representative
Go Green Lawn and Pest Control
02.2022 - 03.2024
Membership Coordinator
West Chester Area YMCA
08.2021 - 02.2022
High School -
Oxford Area High School