DANICA DANIELS
West Chester,US
Summary
Customer Service Representative with experience working in a variety of Data entry and customer service environments.
Overview
16
16
years of professional experience
Work History
Remote Customer Service Representative
First Pro Philadelphia / DLL Financial Solutions
12.2021 - 12.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Credit Collections Analyst / Hybrid
A. Duie Pyle, Inc.
07.2019 - 12.2020
- Prepared reports on current findings and actions taken for accounts under investigation.
- Created and maintained databases on activity conducted in accounts.
- Used wide variety of financial analysis tools to examine customers for potential risk via liquidity, leverage ratios and forecasting trends.
- Called customers by telephone to collect past due invoices, verify accuracy of charges or to correct account errors.
Collections Specialist
Insight Global / ModSpace
04.2018 - 03.2019
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Researched accounts and completed due diligence to resolve collection problems.
Expense Clerk
AmeriHealth Casualty Services
03.2007 - 04.2017
- Prioritizing invoices for data entry taken into consideration the urgency of payment based upon date Rush status request in high dollar amount during month and quarter closing
- Obtaining review invoices for proper approval prior to being keyed
- Communicate problems observed in data entry process
- Perform other duties as a sign
Education
No Degree - Human Services
Harcum College
Bryn Mawr, PADiploma - General Studies
Wilmington high School
Wilmington, DE06.1998
Skills
- Filing
- Credit Card Payment Processing
- Transportation Solution Development
- Document Control
- Call Center Operations
- Critical Thinking
- Microsoft Excel
- 10-Key
- Problem-Solving Ability
- Customer Consulting
- Money Handling Abilities
- Customer Service
- Multi-Line Telephone Operation
- Invoice Preparation and Processing
- Refund Processing
- Professional Telephone Demeanor
- Delivery Scheduling
- Multi-Line Phone Talent
- Managing Multiple Tasks
- Calm and Professional Under Pressure
Timeline
Remote Customer Service Representative
First Pro Philadelphia / DLL Financial Solutions
12.2021 - 12.2022
Credit Collections Analyst / Hybrid
A. Duie Pyle, Inc.
07.2019 - 12.2020
Collections Specialist
Insight Global / ModSpace
04.2018 - 03.2019
Expense Clerk
AmeriHealth Casualty Services
03.2007 - 04.2017
No Degree - Human Services
Harcum College
Diploma - General Studies
Wilmington high School
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