Sierra Clarke
West Chester
Summary
Dynamic educator and customer service professional with a proven track record at The Kinder Garden School and Toys"R"Us. Expert in classroom management and conflict resolution, fostering strong relationships and enhancing engagement. Committed to continuous improvement, utilizing critical thinking and active listening to ensure exceptional service and support for diverse needs.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Teacher
The Kinder Garden School
11.2019 - Current
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
Customer Service Representative
Toys"R"Us
03.2017 - 06.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service Representative
Berkeley Pharmaceuticals
02.2015 - 11.2017
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Met existing customers to review current services and expand sales opportunities.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
Education
High School Diploma -
Lakota West High School
West Chester, OH05-2015
Skills
- Classroom management
- Relationship building
- Critical thinking
- Lesson planning
- Conflict resolution
- Collaborative learning
- Learning strategies
- Social-emotional learning training
- Problem resolution
- Active listening
- Customer service
- Data entry
- Call center experience
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Product knowledge
- De-escalation techniques
- Live chat support
- Multi-line phone talent
- CPR & First-Aid certified
Certification
- OSHA Certified
- CPR & First-Aid certified
CPR & First-Aid certified
Actively certified in CPR and First-Aid since 2019.
Timeline
Teacher
The Kinder Garden School
11.2019 - Current
Customer Service Representative
Toys"R"Us
03.2017 - 06.2018
Customer Service Representative
Berkeley Pharmaceuticals
02.2015 - 11.2017
High School Diploma -
Lakota West High School
Similar Profiles
Katharine ClementKatharine Clement
Early Childhood Educator, Infant Room at The Kinder Garden Children’s CentreEarly Childhood Educator, Infant Room at The Kinder Garden Children’s Centre
Shilpa Shilpa null
Child Care Helper at Aspire Early Education and Kinder GardenChild Care Helper at Aspire Early Education and Kinder Garden
Tonya-Marie LeClairTonya-Marie LeClair
Educational Assistant at The Kinder Garden Child Care CentreEducational Assistant at The Kinder Garden Child Care Centre