Ashlee Johannes-Rosser
Aurora,CO
Summary
I am friendly, capable and passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. I am organized and dependable with a positive attitude.
Overview
8
8
years of professional experience
Work History
General Para Educator/Paraeducator, Severe Needs
Cherry Creek School District (Sunrise Elementary)
Aurora, CO
10.2021 - Current
- Documented behaviors, implemented interventions and treatment results.
- Assisted teachers and worked individually with students with special needs, helping each navigate education system.
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Led activities that developed students' physical, emotional and social growth.
- Worked with students with moderate to severe autism to increase life skills.
- Redirected students using Positive Behavior Support (PBS).
Bartender
Peak Beverage
Denver, CO
06.2021 - Current
- Performed opening and closing duties, setting up for incoming shift, preparing cash drawers and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
Cocktail Server/Server Trainer
Old Chicago Pizza And Taproom
Aurora, CO
08.2014 - 09.2021
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Maintained accuracy and efficiency when processing sales transactions.
- Maintained clean and organized bar area.
- Anticipated guest needs and provided proactive service.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Communicated with guests to record orders and assess needs.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Checked identification for minimum age for sale of alcoholic beverages.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Collected dirty flatware and glassware to deliver to sanitizing station.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Education
High School Diploma -
El Modena High School
Orange, CA05.1994
Skills
- Anticipating Guest Needs
- Hospitality and Guest Service
- Monitoring Alcohol Consumption
- Age Identification and Compliance
- Patron Rapport
- Suggestive Selling
- Responsible Alcohol Service
- TIPS Certified
- Teamwork and Professionalism
- Outstanding Customer Service
Timeline
General Para Educator/Paraeducator, Severe Needs
Cherry Creek School District (Sunrise Elementary)
10.2021 - Current
Bartender
Peak Beverage
06.2021 - Current
Cocktail Server/Server Trainer
Old Chicago Pizza And Taproom
08.2014 - 09.2021
High School Diploma -
El Modena High School
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