Ashlee Knapp
Madera
Summary
Customer service–driven office professional with a strong background supporting front office operations, admissions, property management, and corporate environments. Experienced in serving as a primary point of contact, managing high-volume phone and email communication, and providing responsive, professional support to clients, students, tenants, and visitors. Brings a balanced skill set in customer care, scheduling, documentation, and confidentiality, with a proven ability to stay organized, adaptable, and service-focused in fast-paced office settings.
Overview
12
12
years of professional experience
Work History
Admissions Advisor
Institute of Technology
Modesto
12.2025 - Current
- Guide prospective students through the admissions process, providing clear information on programs, enrollment requirements, and career outcomes.
- Conduct phone, virtual, and in-person consultations to assess student goals, and recommend appropriate educational pathways.
- Review applications and supporting documents to determine eligibility, and ensure compliance with institutional and accreditation standards.
- Maintain accurate records in the student information system (CRM/SIS), tracking leads, follow-ups, and enrollment status.
- Collaborate with financial aid, academic, and student services teams to support a smooth onboarding and enrollment experience.
- Meet or exceed enrollment and retention goals through consistent follow-up, relationship-building, and student-centered advising.
Receptionist Administrator
The Save Mart Companies
Modesto
02.2023 - 11.2025
- Served as primary contact for visitors and callers, ensuring a professional front office environment.
- Managed high-volume, multi-line phone system; routed calls and relayed messages accurately.
- Maintained confidentiality of sensitive corporate documents and employee records.
- Oversaw incoming and outgoing mail, electronic files, and document routing to support operations.
- Coordinated with vendors, contractors, and service providers to facilitate orders and instructions.
Leasing Consultant
FPI Management
Turlock
11.2020 - 02.2023
- Sustained occupancy rates above 80% by preparing leasing packages and supporting property operations.
- Processed applicant approvals and denial letters, ensuring compliance with housing regulations and company policies.
- Assisted in marketing initiatives through online listings, print advertisements, and promotional content creation.
- Managed administrative functions including rent collection, tenant correspondence, lease closings, and property documentation.
- Utilized housing database systems to analyze rent data and recommend pricing strategies for revenue enhancement.
Inventory Specialist
Best Buy Inc
Riverbank
05.2017 - 09.2020
- Streamlined inventory control and order fulfillment processes to enhance product availability.
- Conducted regular inventory counts and audits, resolving discrepancies for data accuracy.
- Organized and stocked merchandise following planograms and safety guidelines.
- Collaborated with sales and merchandising teams to ensure floor readiness for promotions.
- Utilized inventory management systems to monitor stock levels and transfers effectively.
- Communicated with vendors and distribution centers to address shipment issues promptly.
Collections Specialist
United Site Services, Inc. of Texas
Modesto
05.2014 - 05.2017
- Managed outbound and inbound collection calls to resolve past-due commercial accounts while maintaining a professional and respectful approach.
- Negotiated payment arrangements and settlements in accordance with company policies, improving recovery rates and reducing delinquency.
- Reviewed account histories, invoices, and billing discrepancies to identify issues and coordinate resolutions with internal departments.
- Documented all collection activity accurately within the accounts receivable system to ensure compliance and audit readiness.
- Responded to customer inquiries regarding balances, payment terms, and account status, delivering clear and timely communication.
- Followed federal, state, and company compliance guidelines (FDCPA and internal policies) in all collection efforts.
Education
Associate of Arts - Medical Office Administration
Heald College
Salida, CA05-2013
Skills
- Customer service and front desk support
- Professional communication
- Scheduling and calendar management
- Office administration and documentation
- Confidential records management
- Data entry and accuracy
- Time management and organization
- Issue resolution and follow-up
- Team collaboration
Timeline
Admissions Advisor
Institute of Technology
12.2025 - Current
Receptionist Administrator
The Save Mart Companies
02.2023 - 11.2025
Leasing Consultant
FPI Management
11.2020 - 02.2023
Inventory Specialist
Best Buy Inc
05.2017 - 09.2020
Collections Specialist
United Site Services, Inc. of Texas
05.2014 - 05.2017
Associate of Arts - Medical Office Administration
Heald College