Brianna Manotas
Florida National University
Hollywood,FL
2
Languages
1
Certification
5
years of professional experience
Detail-oriented professional with 3+ years of experience in client service, professional phone communication, and administrative support. Currently completing a Bachelor’s degree in Legal Studies, with Certified Notary Public credentials. Skilled in client communication, intake, document management, regulatory compliance, CRM systems, and multitasking in fast-paced environments. Bilingual in English and Spanish with strong organizational, problem-solving, and communication skills.
Work History
Admissions Advisor
9 Months- Guide prospective students through admissions and enrollment while providing personalized support from inquiry through program start.
- Conduct phone, email, text, and virtual consultations; assess goals, document information, and recommend appropriate programs.
- Manage a high-volume CRM pipeline while maintaining accurate, organized, and confidential records.
- Maintain timely follow-up and professional communication while addressing client questions and concerns.
- Resolve objections and provide clear information to support informed decision-making.
- Ensure compliance with institutional policies and applicable federal regulations.
Associate Banker-ME
3 Years 8 Months- Provided professional client service, addressed inquiries, and resolved issues promptly to support client satisfaction and retention.
- Analyzed client situations and applied strong problem-solving skills to identify appropriate solutions.
- Applied knowledge of regulatory compliance requirements and followed established procedures to reduce compliance risk.
- Maintained accurate records and handled sensitive client information with professionalism and attention to detail.
- Identified process-improvement opportunities that streamlined daily operations and supported team efficiency.
Guest Service Agent
7 Months- Delivered high-quality guest service by addressing questions, concerns, and service issues with professionalism.
- Maintained accurate cash records and transaction logs to support end-of-day reconciliation.
- Communicated clearly with guests to resolve concerns and keep service moving during busy periods.
Brand Associate
5 Months- Support daily store operations by restocking merchandise, organizing displays, and keeping the floor customer-ready.
- Manage multiple assignments throughout the day with strong time management and consistent attention to detail.
- Coordinate with team members to align priorities and meet daily store objectives.
Education
Bachelor of Science - Legal Studies
Associate in Arts - Law
High School Diploma
Skills
Legal Research
Legal Memorandum Writing
Document Management
Microsoft Office
Microsoft Excel & Outlook
CRM Management
Calendar Management
Phone & Front Desk Management
Customer Data Entry
Adobe Acrobat
Professional Writing
Attention to Detail
Time Management
Regulatory Compliance
Certification
Certified Notary Public
Languages
Spanish – Fluent
English – Fluent
Timeline
Admissions Advisor
Florida National University
01.2026 - CurrentRead More
Associate Banker-ME
Chase
05.2022 - 01.2026Read More
Guest Service Agent
iPic Theaters
10.2021 - 05.2022Read More
Brand Associate
Old Navy
05.2021 - 10.2021Read More
Alonzo and Tracy Mourning Senior High
High School Diploma
Read More
Miami-Dade Community College
Associate in Arts from Law
Read More
Florida National University
Bachelor of Science from Legal Studies
Read More