Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashlee Knowles

Richmond ,TX

Summary

Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with years of experience working in every type of environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

RemX, McKesson
10.2023 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Amazon’s Warehouse Associate

Amazon
01.2021 - 08.2023
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.

Unarmed Security Officer

Securitas
02.2019 - 10.2021
  • Enhanced overall security awareness among staff through informative presentations on personal safety measures.
  • Consistently maintained compliance with all site-specific guidelines, regulations, policies, procedures while carrying out duties as an Unarmed Security Officer.
  • Completed full building and grounds patrols to spot and investigate concerns.

Cashier

Walmart
04.2017 - 11.2019
  • Make sure all customers had a excellent experience while shopping in the store
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.

Education

High school diploma -

Bay City High School
Bay City, TX

Skills

  • Customer service
  • Active listening
  • Critical thinking

Timeline

Customer Service Representative

RemX, McKesson
10.2023 - Current

Amazon’s Warehouse Associate

Amazon
01.2021 - 08.2023

Unarmed Security Officer

Securitas
02.2019 - 10.2021

Cashier

Walmart
04.2017 - 11.2019

High school diploma -

Bay City High School
Ashlee Knowles