Ashlee McGraw
Indianapolis,Indiana
Summary
I am a diligent professional who has been consistently praised as hard-working by my co-workers and management.
Experienced with patient registration, insurance verification, and handling medical records. Utilizes strong communication and interpersonal skills to effectively assist patients and collaborate with healthcare teams. Knowledge of healthcare regulations and proficient in maintaining accuracy and confidentiality in all patient interactions.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Patient Access Service Representative
Eskenazi Health Indianapolis
Indianapolis, IN
11.2022 - Current
- Facilitated patient registration processes, ensuring accurate data entry and timely service delivery.
- Managed insurance verification, reducing delays in patient access to healthcare services.
- Trained new staff on patient access protocols and electronic health record systems for improved workflow efficiency.
- Implemented process improvements that enhanced patient experience and reduced wait times significantly.
- Collaborated with clinical teams to streamline appointment scheduling and optimize resource utilization.
- Improved patient satisfaction by efficiently registering patients and verifying insurance information.
Vehicle Operation Specialist
First Advantage
01.2021 - Current
- Provides administrative support to ensure every client transaction request, received via phone, mail, or email, is properly documented within our current tasking system (Siebel), and manage the timely assignment of requests to the appropriate transactional queue.
Customer Service Representative
HD Supply
02.2010 - 04.2020
- Provide customer service by responding to inquiries regarding product selection, services, and issues, placing orders using software. Responsible for knowledge on 20,000 products and 3 catalogues. Faxing was required.
Education
High School Diploma - General Studies
Lawrence North High School
05.2006
Skills
- Diligent
- Computer Skills
- Leadership
- Customer Service
- Problem Solving
- Oral and written Communication skills
- Strong work ethic
- Patience
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Appointment scheduling
- Patient confidentiality
- Payment collection
- Scheduling appointments
- Medical terminology
- Patient greeting
- Eligibility determination
- Data entry proficiency
- Document filing
- Verbal and written communication
- Phone etiquette
- Healthcare industry
Certification
- American Heart Association -R C Health Services -BLS Provider (205505799370)
- September 2020 - September 2022
Timeline
Patient Access Service Representative
Eskenazi Health Indianapolis
11.2022 - Current
Vehicle Operation Specialist
First Advantage
01.2021 - Current
Customer Service Representative
HD Supply
02.2010 - 04.2020
High School Diploma - General Studies
Lawrence North High School