Ashlee Newman
Cincinnati OH 45215 - Relocating To SC
Summary
Organized and personable front desk professional with experience supporting both medical and med spa operations. Skilled in check-in/check-out, insurance verification, self-pay collections, scheduling, and maintaining smooth front desk workflows. Known for creating a welcoming first impression and building strong relationships with patients and clients. Based in Cincinnati and actively relocating to South Carolina, ready to bring strong administrative and operational support to a patient-focused practice.
Overview
5
5
years of professional experience
Work History
Patient Care Coordinator
Amy Brenner MD & Associates
Cincinnati
01.2025 - Current
- Served as the first face of the practice, creating a welcoming, professional experience, while building strong patient relationships.
- Provide detailed information about services, treatments, and products to patients, promoting and selling supplements, skincare, and wellness products.
- Coordinated patient check-in and check-out for both insurance-based clinical visits and self-pay med spa services, ensuring accurate verification, payment collection, and a smooth patient experience.
- Supported front desk stability during system and process transitions by collaborating with management and assisting staff with workflow adjustments
Patient Service Representative
The Dermatology Group
Cincinnati
02.2024 - 01.2025
- Coordinating appointments for patients with doctors, medical professionals, and other staff.
- Managing and maintaining a patient's documents.
- Handling insurance claims and policies.
- Maintaining customer account information, tracking outstanding balances, and monitoring payment history.
- Answering customer questions regarding their invoices, explaining charges, and resolving billing discrepancies.
- Training new employees to the company's culture, values, and operations. This may include administrative tasks, like filling out paperwork, and setting them up for success.
Toddler Teacher
Primrose School of Symmes
Cincinnati
09.2022 - 02.2024
- Planning and implementing developmentally appropriate activities for young children.
- Coordinating with other teachers on lesson plans, activities, and overall communication.
- Actively watching children play to understand their interests, developmental levels, and learning needs.
- Establishing and maintaining positive relationships with students and parents.
Key Holder
Rose and Remington
Cincinnati
02.2021 - 07.2022
- Performing pre-opening and post-closing checks including cash handling, inventory, and overall store appearance.
- Assist customers with inquiries, transactions, and resolving issues.
- Maintaining cleanliness and organization throughout the store.
- Handle complaints and approve returns.
Education
High School -
Reading High School
Cincinnati, Ohio05-2021
Skills
- Customer Experience & Front Desk Operations
- Organizing and planning
- Problem resolution and critical thinking
- HIPAA compliance and confidentiality
- Verbal and written communication
- Staff Training & Workflow Support
Timeline
Patient Care Coordinator
Amy Brenner MD & Associates
01.2025 - Current
Patient Service Representative
The Dermatology Group
02.2024 - 01.2025
Toddler Teacher
Primrose School of Symmes
09.2022 - 02.2024
Key Holder
Rose and Remington
02.2021 - 07.2022
High School -
Reading High School