Ashlee O'Neill
Summary
Dynamic and detail-oriented individual with 3+ years of expertise providing a phenomenal experience for patients and teams through outstanding communication and organization. Creatively strives to surpass goals and produce superior results, builds strong relationships, and promotes a positive and collaborative office culture.
Overview
10
10
years of professional experience
Work History
Treatment Coordinator
Dr. C Family Dentistry
08.2020 - Current
- Review treatment options with patient, answering any remaining questions that the patient may have.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Assist patients in securing financing using Care Credit, Sunbit, and Proceed Financing.
- Provided excellent customer service to create positive experiences and build patient trust.
Barista
Caffe Perfezione
08.2013 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Trained, scheduled, and supervised employees to maintain and uphold store policies and optimize staffing patterns.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Education
Certification - Billing And Coding
Carrington College
Spokane Valley, WA09.2017
Skills
- Written and verbal communication
- Self-starter
- Flexible and adaptable
- Team leadership
- Time management
- Multitasking
- Dependable
- Strong work ethic
- Critical thinking
- Microsoft and Excel
- Data Entry and 10 Key
Timeline
Treatment Coordinator
Dr. C Family Dentistry
08.2020 - Current
Barista
Caffe Perfezione
08.2013 - Current
Certification - Billing And Coding
Carrington College
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