Jocelyn Gutierrez
North Las Vegas,NV
Summary
At Baldwin Distinctive Dentistry, I excelled as a Treatment Coordinator, significantly boosting case acceptance rates through my exceptional customer service and persuasive communication skills. Fluent in Spanish, I adeptly managed patient education and treatment coordination, enhancing patient satisfaction and streamlining insurance processes. My ability to multitask and my organizational prowess ensured optimal operational efficiency.
Overview
5
5
years of professional experience
Work History
Treatment Coordinator
Baldwin Distinctive Dentistry
08.2021 - Current
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
Vet Technician Assistant
Ann Road Animal Hospital
03.2020 - 07.2021
- Improved clinic efficiency by maintaining clean and organized workspaces for the veterinary team.
- Provided compassionate care to animals, ensuring a positive experience during their visits to the clinic.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Streamlined record-keeping processes, updating patient files accurately and efficiently after each visit.
- Enhanced patient care by assisting with medical procedures, including administering medications and vaccinations.
- Followed safety protocols for handling animals.
- Maintained clean and safe animal living areas.
Education
High School Diploma -
Legacy High School
North Las Vegas, NV05-2023
Skills
- Excellent Customer service
- Time management skills
- Bilingual in Spanish
- Organizational skills
- Multitasking
- Patient education
- Verbal and written communication
- Team player
Languages
Spanish
Native or Bilingual
Timeline
Treatment Coordinator
Baldwin Distinctive Dentistry
08.2021 - Current
Vet Technician Assistant
Ann Road Animal Hospital
03.2020 - 07.2021
High School Diploma -
Legacy High School
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