Ashlee Perlin
Payroll Specialist
Ponchatoula,LA
Summary
Dynamic customer service professional with a proven track record at Netchex, adept at resolving complex issues and enhancing client satisfaction. Skilled in payroll processing and complaint resolution, I excel in high-pressure environments, fostering loyalty and repeat business through effective communication and problem-solving. Committed to delivering exceptional service and improving operational efficiency.
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Netchex
03.2022 - 11.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Responded to client inquiries via phone, email, and chat regarding payroll, HR, and benefits services.
- Resolved payroll discrepancies, system access issues, and tax filing concerns.
- Delivered training and demonstrations on Netchex platform features.
- Collaborated with technical support, HR, and payroll teams to resolve complex issues.
Computer Peripheral Equipment Operator/Logistics Analyst
National Aeronautics and Space Administration, NASA
09.2019 - 03.2022
- Maintained strict confidentiality of client information.
- Analyzed and procured equipment based on client requests and acquisition details.
- Managed equipment inventory and developed reporting tools.
- Updated client information using SNOW (Service Now) program.
- Coordinated shipping arrangements with customers.
- Sorted and disposed of non-compliant hardware.
Health Information Management Clerk
Lakeview Regional Hospital
11.2018 - 03.2022
- Performed regular audits of medical records for compliance with regulatory requirements, maintaining a high level of data integrity.
- Enhanced the efficiency of health information management processes by streamlining filing systems and implementing digital solutions.
- Improved patient data accuracy by thoroughly reviewing and validating medical records.
- Contributed to revenue cycle improvement efforts by timely submission of accurate billing codes for insurance claims processing.
- Developed strong working relationships with colleagues from various departments, fostering effective collaboration within the organization.
- Managed release-of-information requests, safeguarding patient privacy while providing necessary data to authorized individuals.
- Trained new employees on health information management procedures, ensuring consistent performance across the team.
Education
Bachelor of Science - Health Systems Management
Southeastern Louisiana University
05-2019
Skills
Customer service
Certification
FPC - Fundamental Payroll Certification
Timeline
FPC - Fundamental Payroll Certification
09-2024
Customer Service Representative
Netchex
03.2022 - 11.2024
Computer Peripheral Equipment Operator/Logistics Analyst
National Aeronautics and Space Administration, NASA
09.2019 - 03.2022
Health Information Management Clerk
Lakeview Regional Hospital
11.2018 - 03.2022
Bachelor of Science - Health Systems Management
Southeastern Louisiana University
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