Ashlee Pumarol
Hialeah
Summary
Dynamic professional with proven expertise in organization and verbal communication, earned across roles from Receptionist at Metalugy Dental Lab to Shift Manager at Taco Bell. Excelled in enhancing customer satisfaction and team performance, demonstrating exceptional time management and problem-solving abilities. Skilled in data entry and client relations, consistently delivering superior service and operational efficiency.
Overview
6
6
years of professional experience
Work History
Receptionist
Metalugy Dental Lab
09.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Server
Millers Ale House Bar and Grill
07.2022 - 09.2024
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Shift Manager
Taco Bell
09.2018 - 12.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Server
Flanigan's Seafood Bar and Grill
12.2021 - 07.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Hialeah Miami Lakes Senior High School
Hialeah, FL05.2020
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Receptionist
Metalugy Dental Lab
09.2023 - Current
Server
Millers Ale House Bar and Grill
07.2022 - 09.2024
Server
Flanigan's Seafood Bar and Grill
12.2021 - 07.2022
Shift Manager
Taco Bell
09.2018 - 12.2022
Hialeah Miami Lakes Senior High School
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