Ashlee Robbins
Logansport,LA
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Personal Shopper/Delivery Driver
Spark, Door Dash, and Instcart
Mansfield, La and Shreveport, La
12.2023 - Current
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintain high satisfaction ratings by completing orders quickly and making good selections for customers.
- Track substitutions and informed customers of changes.
- Review customer orders closely to locate desired items and check app regularly to identify changes.
- Serve customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Provide exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Manage online shopping orders and deliveries, ensuring timely receipt of purchases.
- Recommend alternative products or options when specific items are out of stock or unavailable.
- Select correct products based on customer needs, product specifications and applicable regulations.
- Perform effectively in self-directed work environment, managing day-to-day operations and decisions.
- Complete rush deliveries on tight timetables to satisfy customer needs.
- Enhanc delivery efficiency by optimizing routes using GPS navigation and mapping tools.
Ticket Agent
PA Prospect
Grand Bayou, La
01.2024 - 08.2024
- Greet and assist drivers, serve as primary point of contact for drivers, and resolve any and all discrepancies that may arise
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Ensure facility is in compliance with all state, federal, and company regulations
Weigh Master
Grand Cane Logistics
Grand Cane, La
10.2022 - 11.2023
- Greet and assist drivers, serve as primary point of contact for drivers, and resolve any and all discrepancies that may arise, explain and keep drivers up to date on any and all procedures, new and old, of the facility
- Maintain scales, to ensure they are properly set and are giving accurate weights
- Maintain accurate and up to date records are properly entered into company software, including but not limited to the drivers information, the company they drive for information, accurate weigh information, on all inbound and outbound trucks so to keep a proper inventory of frac sand coming in and going out, as well as for billing department
- Ensure that all state, federal, and company regulations are followed
- Recording and sending time cards for every employee at the facility
Store Manager
JJ’s Fast Stop
Mansfield, La
08.2015 - 10.2022
- Managing staff- hiring, training, scheduling, and monitoring employees performance
- Monitoring sales and profit margins and implementing proper cost control measures to maintain profitability
- Preparing daily sales reports and conducting daily bank deposits.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Any and all maintenance, from changing light bulbs to fixing toilets and everything in between
- Managed inventory control, cash control, and store opening and closing procedures.
- Monitoring the proper function of all equipment and scheduling repairs and/or examination and re-certification as needed
Education
High School Diploma -
Converse High School
Converse, LaSkills
- Clear and concise speaking
- Problem-solving
- Outstanding communication skills
- Critical thinking
- Active listening
- Customer service
- Data entry
- Good time management
- Work well in a solo or team setting
- Multitasking and organization
- Computer proficiency
Work Preference
Work Type
Full TimePart TimeContract WorkLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceFlexible work hoursHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k matchCertification
- Louisiana Driver's License
- Tobacco Seller's License - Louisiana
- Responsible Alcohol Seller Training (RAST) - Louisiana
- TAPPI Safe- International Paper
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Maintained consistent and on-time delivery record with 100% of all orders arriving on time or ahead of schedule.
- Supervised team of 15 staff members.
Languages
English
Native or Bilingual
Timeline
Ticket Agent
PA Prospect
01.2024 - 08.2024
Personal Shopper/Delivery Driver
Spark, Door Dash, and Instcart
12.2023 - Current
Weigh Master
Grand Cane Logistics
10.2022 - 11.2023
Store Manager
JJ’s Fast Stop
08.2015 - 10.2022
High School Diploma -
Converse High School