ASHLEE ROMERO
Albuquerque,NM
Summary
Dynamic Area Sales Manager with a proven track record at 1xx Ladies Dillards, excelling in strategic planning and customer service. Successfully implemented innovative training programs, enhancing team performance and driving brand awareness. Adept at visual merchandising, I foster strong customer connections, resulting in significant sales growth and improved team capabilities.
Overview
11
11
years of professional experience
Work History
Area Sales Manager Ladies
Dillards
Albuquerque, NM
09.2021 - Current
- Resolved customer complaints in a timely manner while ensuring high levels of customer satisfaction.
- Provided training and guidance on product knowledge, selling techniques and customer service.
- Implemented innovative approaches for increasing brand awareness among target audience.
- Developed and implemented individualized coaching plans for associates.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Conducted performance reviews for team members.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
Sales Business Manager Kids
Dillard
09.2021 - Current
- Developed team skills through targeted training initiatives.
- Drove goal achievement leading to measurable increases in performance.
- Managed merchandising strategies to enhance product visibility on floor.
- Assisted customers in locating appropriate products, fostering strong connections.
- Executed promotional events to attract and engage customers effectively.
- Coached team on 30/60/90 day performance metrics for improved understanding.
- Expanded training programs to enhance team knowledge and capabilities.
Store Manager
Claire's INC
08.2020 - 09.2021
- Managed store operations, ensuring timely opening and closing procedures.
- Executed bank deposits to maintain financial accuracy.
- Scheduled team members while delegating tasks to enhance productivity.
- Established and tracked store goals, driving daily promotions and deals.
- Created and maintained merchandising visuals to optimize product presentation.
Store Manager
Sally Beauty
Albuquerque, NM
08.2016 - 08.2020
- Oversaw store operations, including opening and closing procedures.
- Managed bank deposits to ensure accurate financial tracking.
- Ordered supplies, unloaded deliveries, and organized inventory effectively.
- Delegated daily tasks to optimize team performance.
- Progressed from beauty advisor to store manager through demonstrated leadership.
- Assisted customers in selecting appropriate products and colors to enhance shopping experience.
- Executed suggestive selling techniques to boost sales performance.
- Conducted weekly inventory control to maintain stock levels and reduce discrepancies.
Shift Leader
Papa Murphys
05.2014 - 08.2016
- Shift leader would prepare for the day or night.
- Would make dough and prep the veggies and meat daily.
- Wash and clean dishes while cleaning the floors and trays at night.
- Count registers down and do deposits.
- Inventory the stock items needed for the next week.
Education
High school Diploma -
Penn Foster
Skills
- Time management and strategic planning
- Adaptability and problem solving
- Visual merchandising techniques
- Staff recruitment and sales presentations
- Sales tracking and customer service
References
- Kat, Area Manager, Sally Beauty, 5054105436
- Erika Truilljo, DM, Sally Beauty & Claire's, 5054630508
- Arielle Townsend, Dillards 5053191679
- Rochelle Gomez, Dillards 5055736081
Timeline
Area Sales Manager Ladies
Dillards
09.2021 - Current
Sales Business Manager Kids
Dillard
09.2021 - Current
Store Manager
Claire's INC
08.2020 - 09.2021
Store Manager
Sally Beauty
08.2016 - 08.2020
Shift Leader
Papa Murphys
05.2014 - 08.2016
High school Diploma -
Penn Foster
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