Ashlee Spangler
Fincastle,VA
Summary
Detail-oriented Real Estate Closer with expertise in managing complex transactions and ensuring regulatory compliance. Proven track record of facilitating smooth closings and maintaining positive client relationships.
Overview
17
17
years of professional experience
Work History
Real Estate Closer
First Choice Title & Settlement
Roanoke, Va
06.2016 - Current
- Facilitated closing processes for residential and commercial real estate transactions.
- Reviewed legal documents for compliance with regulations and standards, minimizing risk of delays.
- Coordinated communication among buyers, sellers, and lenders to facilitate smooth closings.
- Managed escrow accounts and disbursed funds according to closing instructions.
- Prepared detailed settlement statements to provide clear financial breakdowns for all transactions.
- Assisted clients in understanding the closing process and documentation requirements.
- Maintained accurate records of all transactions and communications for audits.
- Resolved customer complaints in a timely manner while maintaining positive relationships.
- Attended closings and reviewed closing documents with clients.
- Resolved customer complaints regarding closing services or procedures.
- Analyzed title searches for any discrepancies before issuing title policies.
- Performed post-closing duties such as recording deeds and other documents with local government offices.
Loan Sales Specialist
Member One FCU
Roanoke, Va
08.2011 - 05.2015
- Educated members on financial products and services available at Member One FCU.
- Developed strong relationships with members to enhance customer loyalty.
- Collaborated with team members to enhance sales strategies and outreach efforts, resulting in improved member engagement.
- Managed member documentation and ensured compliance with regulatory requirements.
- Facilitated training sessions for new staff on sales techniques and product knowledge, boosting team confidence and performance.
- Resolved member concerns promptly, ensuring positive experiences at the credit union.
- Analyzed market trends to identify opportunities for promoting services offered by Member One FCU.
- Followed up with customers post-sale to ensure satisfaction with their purchase decision.
- Delivered exceptional service to members, creating opportunities for increased sales and member retention.
Real Estate Transaction Coordinator
Red Key Realty
Roanoke, Va
04.2009 - 07.2011
- Coordinated real estate transactions from initiation through closing, ensuring smooth process and timely execution.
- Monitored progress of each transaction from contract to close, proactively identifying and addressing potential issues.
- Managed communication between clients and agents throughout the process.
- Provided timely updates on status changes to stakeholders in each transaction.
- Maintained accurate transaction records using industry-standard software, supporting compliance and facilitating quick access.
- Facilitated document preparation and review for compliance.
- Provided administrative support during high-volume transaction periods.
Education
Some College (No Degree) - Psychology
Radford University
Radford, VASkills
- Document review
- Compliance management
- Escrow management
- Title analysis
- Settlement preparation
- Customer relationship management
References
References available upon request.
Timeline
Real Estate Closer
First Choice Title & Settlement
06.2016 - Current
Loan Sales Specialist
Member One FCU
08.2011 - 05.2015
Real Estate Transaction Coordinator
Red Key Realty
04.2009 - 07.2011
Some College (No Degree) - Psychology
Radford University