Ashlee Tubbs
Priority Hyundai
Norfolk,VA
5
years of professional experience
Experienced sales and customer service professional with 2+ years of experience in automotive sales, retail management, finance, and customer-facing operations. Proven ability to manage the full sales cycle, build strong customer relationships, overcome objections, and deliver high-quality customer experiences. Experienced in CRM systems, sales operations, team leadership, finance and protection products, and manufacturer product training. Strong communicator and problem-solver who performs effectively in fast-paced, goal-driven environments.
Work History
Sales Consultant
3 Months- Manage the complete vehicle sales process from initial lead contact through delivery, including customer qualification, vehicle demonstrations, trade evaluations, negotiations, and follow-up.
- Utilize CRM systems to manage leads, document customer interactions, schedule appointments, and maintain an organized sales pipeline.
- Conduct personalized vehicle demonstrations and explain features, technology, pricing, financing options, warranties, and ownership benefits.
- Apply ongoing Hyundai product training to confidently present new models, technology, competitive advantages, and available programs.
- Complete extensive finance and protection-product training, including extended service contracts, GAP coverage, tire and wheel, key replacement, dent and paint protection, and credit protection.
- Use consultative sales techniques and structured discovery to identify customer needs, address objections, and recommend appropriate vehicle and protection solutions.
Car Sales Consultant
1 Year 11 Months- Managed the full automotive sales cycle from initial customer contact through trade appraisal, negotiation, financing, and vehicle delivery.
- Conducted detailed vehicle demonstrations, matching features, technology, and benefits to individual customer needs while effectively overcoming objections.
- Provided accurate guidance on vehicle specifications, pricing, warranties, financing options, and aftermarket services.
- Maintained customer leads through CRM systems, including follow-up, appointment scheduling, communication tracking, and pipeline management.
- Completed ongoing manufacturer training covering new product releases, vehicle features, competitive comparisons, and industry updates.
- Completed specialized six-month finance training focused on compliant presentation and positioning of lender protection products, including GAP, service contracts, and ancillary protection products.
Assistant Manager
6 Months- Assisted with daily operations, sales performance, inventory control, cash handling, and customer service.
- Supervised and trained a team of 8 employees, providing coaching and performance feedback.
- Assisted management with sales strategies, employee development, recruiting, onboarding, and customer satisfaction initiatives.
- Resolved escalated customer concerns while maintaining a high standard of service.
- Assumed management responsibilities in the manager's absence and oversaw daily store operations.
Third Key Manager
6 Months- Managed daily department operations while ensuring productivity, accuracy, and adherence to company standards.
- Coached and motivated team members to achieve individual and department sales goals.
- Built relationships with customers, vendors, and internal departments to support business operations.
- Managed cash-handling procedures, inventory, and POS operations.
- Resolved escalated customer concerns and served as a key point of contact for service issues.
Sales Associate
1 Year 3 Months- Assisted customers with product selection and purchases while completing required background-check processes.
- Received items for pawn transactions and processed pawn redemptions while providing attentive customer service.
Rental Sales Agent
5 Months- Managed truck rental setup, customer check-in and check-out, vehicle assignments, billing, and rental extensions.
- Coordinated vehicle placement to ensure customers received the appropriate truck size for their needs.
Education
Bachelor of Science - Nursing Science
Skills
Automotive Sales
Consultative Selling
Customer Relationship Management (CRM)
Lead Follow-Up
Vehicle Demonstrations
Negotiation & Objection Handling
Finance & Protection Products
GAP & Service Contracts
Trade Appraisals
Customer Service
Team Leadership
Employee Training
Sales Operations
Inventory Control
POS Systems
Customer-focused sales professional
Comfortable working independently and as part of a team
Strong verbal communication
Organized follow-up habits
Fast learner
Experienced in high-volume
goal-oriented environments
Timeline
Sales Consultant
Priority Hyundai
07.2026 - CurrentRead More
Car Sales Consultant
Southern Auto Group
08.2024 - 07.2026Read More
Assistant Manager
Kay Jewelers
02.2024 - 08.2024Read More
Third Key Manager
Kay Jewelers
08.2023 - 02.2024Read More
Sales Associate
Chesapeake Pawn and Gun
05.2022 - 08.2023Read More
Rental Sales Agent
Penske Truck Leasing
12.2021 - 05.2022Read More
Nightingale College
Bachelor of Science from Nursing Science
Read More