Ashlee Wolgamott
Columbus,OH
Summary
Detail-oriented professional with experience in records management, Microsoft Office, salesforce systems and customer service. Frequently praised as hard-working by peers, I can be relied upon to help your company achieve its goals. I have five years of experience working from home remotely.
Overview
11
11
years of professional experience
Work History
Barista
Starbucks
Columbus, OH
05.2025 - Current
- Prepared and served a variety of coffee beverages to customers.
- Maintained cleanliness and organization of the coffee shop environment.
- Operated espresso machines and grinders to ensure optimal beverage quality.
Call Center Helpline Specialist
FEMA
Columbus, OH
10.2024 - 05.2025
- Performed administrative tasks such as updating account records in computer systems accurately.
- Navigated through computer systems to review information and respond appropriately to callers.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Researched complex cases using available resources including the internet, company databases, and other internal systems.
Credit Collections Specialist
Discover Card Financial Services
Columbus, OH
05.2022 - 11.2024
- Liaised with management to identify issues attributing to account delinquency and discuss solutions to bring in revenue.
- Conducted detailed account audits to identify discrepancies and resolve billing issues.
- Assisted with training new staff members on the collection process and best practices.
Customer Service Representative
Safelite Group
Columbus, OH
07.2018 - 05.2022
- Responded to telephone inquiries regarding new and existing claims, following standard operating procedures
- Investigated and researched issues regarding policies and coverages to determine appropriate resolution methods
- Maintained knowledge of various insurance companies' policies and procedures to provide helpful suggestions and appropriately assist policy holders
- Utilized automated systems to log and retrieve call information
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Complied with corporate and regulatory policies regarding information confidentiality and privacy
- Remained open to feedback from supervisor and peers to build and improve skills set
- Assisted with mentoring new employees during and after training
- Read from scripts to promote uniformity and consistency in communications
- Experienced in the following softwares Microsoft word, Microsoft excel, Microsoft teams, Salesforce, Avaya phone systems
- On average 80-90 calls were handled each day in a professional manner helping our company reach its daily handle time goal
- On average 80-100 salesforce email inquires were responded to and handled in a professional manner, meeting client satisfaction and our companies handle time goal
Front End Coordinator
TJX companies
, OH
10.2015 - 05.2018
- Resolved escalated complaints and answered questions regarding policies and procedures
- Addressed and mediated employee grievances
- Monitored front end supply needs with consistent inventory checks and requisition approvals
- Assisted with ringing out customers when necessary
- Trained new employees
- Open and closed registers
- Coordinated store workflow including the scheduling of breaks and lunches to maximize store productivity
Sales Associate
Cosmoprof
, OH
09.2014 - 08.2016
- Introduced promotions and sale opportunities, enticing customers
- Promoted benefits of store credit cards or customer loyalty programs to encourage repeat business
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise
- Used product knowledge for handling objections
- Followed checklist to complete retail store opening and closing activities
- Engaged with guests to understand and anticipate customer service needs
Education
High School Diploma -
columbus alternative high school
columbus, OHSkills
- Call Documentation
- Understanding Customer Needs
- Data Entry and Maintenance
- Building Customer Trust and Loyalty
- Customer Data Confidentiality
- Issue and Complaint Resolution
- Efficient and Detail-Oriented
- Customer Account Management
- Administrative and Office Support
References
References available upon request.
Timeline
Barista
Starbucks
05.2025 - Current
Call Center Helpline Specialist
FEMA
10.2024 - 05.2025
Credit Collections Specialist
Discover Card Financial Services
05.2022 - 11.2024
Customer Service Representative
Safelite Group
07.2018 - 05.2022
Front End Coordinator
TJX companies
10.2015 - 05.2018
Sales Associate
Cosmoprof
09.2014 - 08.2016
High School Diploma -
columbus alternative high school