AshleeAnn Frazeur
Hy-Vee
Canby,MN
6
years of professional experience
Customer Service Professional experienced in order fulfillment and daily operations. Achieved operational efficiency through effective multitasking, time management, and teamwork. Focused on maintaining customer satisfaction and supporting team objectives in fast-paced environments.
Work History
Florist
1 Year 11 Months- Managed flower conditioning, hydration, and storage to maintain product freshness.
- Coordinated order fulfillment, ensuring accurate assembly and timely pickup readiness.
- Styled sympathy, celebration, and seasonal arrangements aligned with shop standards.
- Tracked inventory levels and replenished supplies to support continuous production.
- Managed daily opening and closing of the florist shop to prepare for incoming customers and balance payments.
- Prepared potted plants and bouquets based on customer requirements.
- Utilized floral design techniques to craft unique floral arrangements.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Maintained fresh inventory through proper rotation, storage, and display methods.
- Ensured store cleanliness and visual appeal by regularly maintaining displays, workspaces, and retail areas.
Cashier/Ailes Online
2 Years 2 Months- Delivered courteous customer service while answering pricing, product, and checkout questions.
- Processed cash, credit, and debit transactions accurately using point-of-sale systems.
- Balanced cash drawers and resolved register discrepancies with attention to detail.
- Managed returns, exchanges, and refunds in accordance with store procedures.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Reviewed, verified, and prepared customer orders for timely shop fulfillment.
- Managed inbound call handling responsibilities with consistent professionalism.
Host/Expo/Server
8 Months- Greeted guests warmly and managed seating flow to maintain smooth front-of-house operations.
- Monitored wait times and organized lobby traffic to improve guest experience.
- Coordinated table assignments with servers to balance dining room workload.
- Answered incoming calls and handled reservation requests with accuracy and professionalism.
- Maintained clean, organized host stand and entrance area throughout service.
- Assisted guests with menu questions, directions, and special seating requests.
- Supported to-go order coordination and ensured timely guest pickup.
- Communicated consistently with management and team members to resolve seating concerns.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
Car Wash Attendant
6 Months- Directed vehicles safely through wash bays, maintaining smooth traffic flow and customer service.
- Applied pre-soak, soap, and rinse cycles to ensure consistent exterior cleaning quality.
- Maintained wash equipment, replenished supplies, and reported mechanical issues to prevent downtime.
- Assisted customers with service selection, payment processing, and quick issue resolution.
- Assisted customers with inquiries about available services or pricing options, guiding them toward appropriate selections based on their needs.
- Demonstrated attention to detail while performing various tasks such as prepping cars, operating machinery, and applying cleaning solutions.
- Adhered to all safety protocols, reducing the risk of accidents and injuries on site.
Crew Member/Cashier/Cook
3 Years 2 Months- Maintained clean workstations, equipment, and dining areas throughout shifts.
- Restocked supplies to support continuous kitchen and front counter operations.
- Operated register, handled payments, and balanced transactions with accuracy.
- Followed opening and closing procedures to keep daily operations organized.
- Supported team members by coordinating tasks and resolving service delays.
- Ensured consistent order presentation and timely service for customer satisfaction.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from the management team.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Trained new team members on procedures, customer service, and sales techniques.
Education
High School Diploma
- L.A Amundson Scholarship Recipient
- Schwan's Academic Scholarship Recipient
- SMSU Alumni Heritage Scholarship Recipient
- Awarded President's Regional Scholars
- Awarded Leadership
No Degree - Social Work With Minor in Criminal Justice
- 2.07 GPA
Skills
Customer service
Client support
Multitasking proficiency
Time management
Time management skills
Floral design
Team collaboration
Adaptable to change
Time management
Patience
Floral design techniques
Timeline
Florist
A New Leaf Floral
11.2024 - CurrentRead More
Cashier/Ailes Online
Hy-Vee
08.2024 - CurrentRead More
Host/Expo/Server
Applebee's Grill + Bar
03.2024 - 11.2024Read More
Car Wash Attendant
Lockwood's Shine Center
09.2023 - 03.2024Read More
Crew Member/Cashier/Cook
Dairy Queen
06.2020 - 08.2023Read More
Canby High School
High School Diploma
Read More
Southwest Minnesota State University
No Degree from Social Work With Minor in Criminal Justice
Read More