Ashlee Harcar
San Marcos,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in both retail and service industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic, and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Guest Advocate
Target
08.2022 - Current
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Welcomed hundreds of guests on arrival, displaying a professional and friendly approach.
- Offered assistance and answered questions to build rapport and retention.
Server
Mr. C's Chicken And Waffles
06.2020 - 08.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Carhop
Sonic DriveIn
06.2019 - 06.2020
- Took orders and delivered food and beverages to 50+ customers in cars daily to provide quick and convenient customer service.
- Established a positive and professional attitude to instill business confidence and promote repeat business with customers.
- Cleaned and sanitized work areas and equipment to promote compliance with health and safety regulations.
- Memorized orders and maintained 90% accuracy in high-traffic times
Education
BBA - Marketing
Texas State University
San Marcos, TX06.2025
Skills
- Business Services
- Microsoft Office; Excel, PowerPoint, Sheets
- Creativity
- Adaptability
- Maintaining Guest Records
- Product Sales
- Upselling Strategies
- Teamwork
- Social Media Expertise
- Accuracy and Efficiency
- Reading Comprehension
- Notetaking
- Presentation Development
- Optimizing Performance
Affiliations
- Wild Rice Studio Yoga Member
- Texas State DanceWorks Choreographer
- Texas Health and Racquet Club Member
Accomplishments
- Texas State Distinguished Scholarship Awardee
- IEFS Scholarship Awardee (Summer 2022, Summer 2023)
- Deans List (Fall 2022, Spring 2022, Fall 2022, Spring 2023)
- Target Drive-Up Employee of the Month
Certification
- Excel Certified
References
References available upon request.
Timeline
Guest Advocate
Target
08.2022 - Current
Server
Mr. C's Chicken And Waffles
06.2020 - 08.2022
Carhop
Sonic DriveIn
06.2019 - 06.2020
BBA - Marketing
Texas State University