Ashlei Delagrange
Twin Lake
Summary
Detail-oriented professional with intermediate to advanced skills in the Microsoft Suite, adept at effectively communicating complex information to diverse audiences. Possesses fully developed organizational skills and exceptional time management abilities, ensuring efficient task prioritization and completion. Utilizes strong logical reasoning to identify strengths and weaknesses, facilitating the development of alternative solutions and informed conclusions. Committed to continuous improvement and delivering high-quality results in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Independent Contractor
Shipt Inc
Twin Lake, MI
08.2025 - Current
- Coordinated grocery shopping activities for customers, prioritizing punctuality to meet scheduled delivery commitments.
- Executed customer service strategies by interacting with customers and verifying accurate shopping of ordered products.
- Utilized problem-solving skills to identify suitable substitutions for unstocked items.
- Managed logistics operations to ensure timely delivery of groceries and household items.
Certified Carrier Assistant
USPS
Muskegon, MI
04.2025 - 07.2025
- Ability to efficiently and timely set up mail case and pull down to set for delivery
- Developed and delivered training sessions focused on safe driving techniques and compliance with company vehicle policies.
- Utilized familiarity with assigned routes to optimize package and mail delivery processes.
- Cultivated positive customer interactions to enhance satisfaction and loyalty.
- Organizational skills and ability to stay alert
- Demonstrated capacity to lift and transport loads weighing up to 50 pounds.
- Ensured accurate mail delivery by meticulously verifying recipient information.
- Delivered mail efficiently to residential and commercial routes, ensuring timely service.
Independent Contractor
Shipt Inc
Twin Lake, MI
09.2022 - 02.2025
- Shop for groceries for customers in a timely manner to ensure delivery is in the scheduled time slots.
- Provide excellent customer service by communicating with the customer and shopping the correct ordered items.
- Utilized problem-solving skills to identify suitable substitutions for unstocked items.
- Executed lifting and transporting of materials weighing 50 lbs or more.
Kitchen/Housekeeping Team Lead
Harbor Hospice
Muskegon, MI
02.2020 - 07.2020
- Ability to be flexible with food menu, cook to serve.
- Completed ServSafe certification program, demonstrating commitment to maintaining high food safety and hygiene standards.
- Superb cleanliness and organization are required
- Knowledge of safe food temps, cool down temps, and equipment temps
- Conducted orientation and hands-on training for new employees, ensuring adherence to operational standards in kitchen and housekeeping.
- Conducted regular inventory assessments and facilitated orders for critical items to maintain stock availability.
- Oversaw daily housekeeping operations, ensuring adherence to cleanliness and safety standards.
- Supervised daily housekeeping operations, ensuring cleanliness and safety standards were consistently met.
Home Health Aide
Comfort Keepers
Spring Lake, MI
11.2019 - 02.2020
- Provided essential assistance to clients in performing daily living activities to enhance quality of life.
- Delivered reliable transportation services, utilizing vehicle resources to assist with appointments and various errands.
- Conducted thorough cleaning and maintenance tasks, including dusting, vacuuming, and sanitizing all areas.
- Engaged in activities and conversations to promote companionship and alleviate loneliness.
- Administered personalized care, focusing on client safety and comfort during daily tasks.
- Provided compassionate in-home care to clients, ensuring safety and comfort during daily activities.
Nursing Assistant
Select Specialty Hospital
Muskegon, MI
11.2018 - 08.2019
- Provided timely and effective care to patients, ensuring comfort and satisfaction.
- Implemented personalized mobilization therapy and assisted clients with activities of daily living (ADLs) to promote independence.
- Assisted in the care and management of patients with vents, trachs, ostomies, and drains. Supported healthcare teams in addressing patient needs related to respiratory and gastrointestinal devices. Provided basic care for patients with vents, trachs, ostomies, and drains.
- Compassionate toward grieving patients/family and able to hold a professional stance
- Performed continuous charting throughout shifts. Monitored input and output behaviors to assess patient needs. Recorded mood and progress updates regularly.
- Demonstrated proficiency in operating sit-to-stand aids, hoyer lifts, slide boards, hover mats, and prosthetics to facilitate safe patient transfers.
- Assisted nursing staff in delivering high-quality patient care through daily activities and personal hygiene support.
Certified Nursing Assistant
Sanctuary at the Shore
Grand Haven, MI
01.2017 - 08.2018
- Conducted patient transfers using mechanical lifts and gait belts, prioritizing safety and comfort throughout the process.
- Managed response to call lights, ensuring timely assistance to residents.
- Oversaw daily toileting schedules and delivered complete evening care to maintain resident comfort and dignity.
- Conducted comprehensive charting for each resident to ensure accurate health records.
- Assisted in performing activities of daily living (ADLs) to enhance client independence.
- Excelled in high-pressure environments by consistently delivering efficient and timely results.
- Supported patient well-being through assistance with daily living tasks and maintenance of personal hygiene.
- Delivered compassionate patient care, assisting with daily living activities and personal hygiene.
Resident Care Aide/Med Tech
Christian Care Assisted
Whitehall, MI
05.2015 - 12.2016
- Supported individuals in performing essential daily tasks to promote overall well-being.
- Monitored and addressed resident concerns to maintain a safe and welcoming community environment.
- Responded promptly to call lights, ensuring timely assistance for residents.
- Facilitated transportation of residents to and from meal services.
- Assisted individuals with toileting needs and personal hygiene tasks. Supported clients in maintaining cleanliness and comfort.
- Managed medication preparation and administration processes to ensure patient safety.
- Ensured accurate documentation of medication administration times, dosages, and schedules.
- Maintained detailed logs of resident behaviors and updates to support effective communication among staff during shift changes.
- Facilitated medication management while ensuring compliance with safety protocols.
Education
Certified Nursing Assistant -
Duck Creek Learning Center
Muskegon, MI02-2010
GED -
Duck Creek Learning Center
Muskegon, MI02-2010
Skills
- Certified Nursing Assistant (lapsed in 2021)
- CPR/First Aid Training
- ServSafe Training
- Client relationship building
- Workload management
- Safety compliance
- Operations oversight
- Time management
- Attention to detail
- Customer support
- Problem-solving
- Critical thinking
- Task prioritization
Timeline
Independent Contractor
Shipt Inc
08.2025 - Current
Certified Carrier Assistant
USPS
04.2025 - 07.2025
Independent Contractor
Shipt Inc
09.2022 - 02.2025
Kitchen/Housekeeping Team Lead
Harbor Hospice
02.2020 - 07.2020
Home Health Aide
Comfort Keepers
11.2019 - 02.2020
Nursing Assistant
Select Specialty Hospital
11.2018 - 08.2019
Certified Nursing Assistant
Sanctuary at the Shore
01.2017 - 08.2018
Resident Care Aide/Med Tech
Christian Care Assisted
05.2015 - 12.2016
Certified Nursing Assistant -
Duck Creek Learning Center
GED -
Duck Creek Learning Center