Ashleigh Bates
Tumwater,WA
Summary
*Diligent Scheduling Coordinator with background in coordinating schedules and ensuring smooth operations. Successfully streamlined scheduling processes, enhancing overall efficiency and productivity. Demonstrated strong organizational and communication skills to manage complex schedules and adapt to changing priorities.
*Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
Work History
Scheduling Coordinator
Capital Medical Center
01.2025 - Current
- Coordinated patient appointment schedules to enhance operational efficiency and reduce wait times.
- Managed communication between patients and medical staff to ensure accurate scheduling information.
- Utilized electronic health record (EHR) systems for tracking appointments and patient information effectively.
- Assisted in resolving scheduling conflicts to optimize resource allocation within the clinic.
- Collaborated with healthcare providers to streamline appointment workflows and improve patient satisfaction.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
Patient Care Coordinator /Patient Referral Coordinator
Peterson and Cammack Family Dentistry
01.2023 - 01.2025
- Coordinated patient scheduling and follow-up for optimal appointment management.
- Assisted in patient intake processes, ensuring accurate documentation and data entry.
- Communicated effectively with patients regarding treatment plans and insurance coverage.
- Managed electronic health records, ensuring compliance with privacy regulations.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Medical Biller and Coder
Pacific Coast Medical Billing
03.2021 - 01.2023
- Processed medical claims accurately using industry-standard coding systems.
- Ensured compliance with HIPAA regulations in all billing practices.
- Resolved claim discrepancies through detailed research and effective communication.
- Collaborated with healthcare providers to verify patient information and insurance coverage.
- Trained new staff on billing software and coding procedures, fostering team development.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
Finance Manager
Beartooth Harley-Davidson
02.2013 - 03.2021
- Developed annual budgeting process, aligning financial goals with operational strategies.
- Led financial forecasting initiatives, enhancing accuracy of revenue projections.
- Implemented cost control measures, resulting in improved expense management and profitability.
- Analyzed financial data to identify trends, supporting strategic decision-making for growth opportunities.
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
Education
BBA - Business Administration And Management
South Puget Sound Community College
Olympia, WA07-2007
Skills
- Problem-solving
- Strong work ethic
- Data entry
- Verbal and written communication
- Attention to detail
- Schedule management
- Effective multitasking
- Skilled in [software]
- Telephone etiquette
- Customer service and support
- Administrative duties
- Documentation and reporting
Timeline
Scheduling Coordinator
Capital Medical Center
01.2025 - Current
Patient Care Coordinator /Patient Referral Coordinator
Peterson and Cammack Family Dentistry
01.2023 - 01.2025
Medical Biller and Coder
Pacific Coast Medical Billing
03.2021 - 01.2023
Finance Manager
Beartooth Harley-Davidson
02.2013 - 03.2021
BBA - Business Administration And Management
South Puget Sound Community College