Dynamic leader with proven success at Nevant Management, McDonalds Franchisee, enhancing operational efficiency and team productivity. Excelled in multi-unit management and leadership development, significantly increasing sales and reducing employee turnover. Skilled in inventory management and staff coaching, fostering high-performing teams and optimizing profitability.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Area Supervisor
Nevant Management, McDonalds Franchisee
08.2022 - Current
Provided ongoing coaching to staff members, promoting skill development and career progression.
Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
Increased customer satisfaction with enhanced staff training and regular performance evaluations.
Collaborated with HR department for recruitment, selection, and onboarding of new employees, resulting in the formation of high-performing teams.
Conducted regular performance reviews to provide feedback and identify areas for improvement, enhancing overall team productivity.
Tracked hours and inventory usage, and prepared associated reports.
Organized employee schedules to meet operational demands while balancing individual needs for work-life balance.
General Manager & People Experience Lead
Nevant Management, McDonalds Franchisee
01.2017 - 07.2022
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Developed and implemented strategies to increase sales and profitability.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
Ab-tech Community
Asheville, NC
High School Diploma -
North Buncombe High School
Weaverville, NC
06.2006
Skills
Team Management
Multi-unit management
Profitability Optimization
Leadership Development
Scheduling and Time-Tracking
Goal Setting and Achievement
Superior Work Ethic
Staff Coaching and Training
Delegation and Supervision
Inventory Management
Accomplishments
Ray Kroc Award Recipient- 2022
Certification
ServeSafe Certified
Timeline
Area Supervisor
Nevant Management, McDonalds Franchisee
08.2022 - Current
General Manager & People Experience Lead
Nevant Management, McDonalds Franchisee
01.2017 - 07.2022
Ab-tech Community
High School Diploma -
North Buncombe High School
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