ASHLEIGH BLOODWORTH-SANDERS
Columbus,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
911 Emergency Call Taker
City Of Columbus
05.2022 - 04.2023
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Proved successful working within tight deadlines and a fast-paced environment.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
Senior Account Specialist
Discover Financial Services
10.2019 - 02.2022
- Completed routine and complex account updates to resolve problems.
- Prepared and submitted timely invoices, statements and payment reminders for customers.
- Recorded accurate and efficient records in customer database.
- Adhered to standards of quality and service as well as all compliance requirements.
Assistant Manager
Checksmart Financial
03.2017 - 10.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Assistant Director
Nikou Learning Center
02.2015 - 03.2017
- Observed teachers and students in classrooms to gather data and improve instruction.
- Checked on instructor lessons and communication in order to assess quality of education and assistance offered to students.
- Scheduled educational activities, faculty lectures and departmental events to drive mission and values of institution.
Education
High School Diploma -
Kalamazoo Central High School
Kalamazoo, MI06.2013
No Degree - Studies
Ferris State University
Big Rapids, MI2013
Skills
- Data Entry
- Crisis Management
- Proficiency in Microsoft Office
- Customer Experience
- Verbal and Written Communication
- Computer-Aided Dispatching
- Efficient Service
- Customer Needs Assessments
Timeline
911 Emergency Call Taker
City Of Columbus
05.2022 - 04.2023
Senior Account Specialist
Discover Financial Services
10.2019 - 02.2022
Assistant Manager
Checksmart Financial
03.2017 - 10.2019
Assistant Director
Nikou Learning Center
02.2015 - 03.2017
High School Diploma -
Kalamazoo Central High School
No Degree - Studies
Ferris State University