Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ashleigh Cabrera

Norfolk,VA

Summary

Dynamic and results-oriented professional with extensive experience in customer service and solutions. Providing high-quality support in fast-paced environments. Excelled in listening attentively to customer needs, effectively managing multiple inquiries, and enhancing satisfaction through personalized service. Demonstrated proficiency in communication and adept at de-escalating complaints, achieving significant improvements in customer loyalty and operational efficiency.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Solutions Executive

Portfolio Recovery Associates, LLC
12.2023 - Current
  • Responsible for making inbound/outbound calls to customers and actively listening to their needs


  • Build rapport and negociates to customize payment plans that fit the customers' while requesting debit or ACH information to secure plans.


  • Establishes payment schedule, grants extensions of payment deadlines and temporary payment suspension.


  • Settles accounts within limits authorized or obtains necessary information for supervisors to review/approve the settlement


  • Assist peers on calls, while maintaining professionalism throughout the process to secure arrangements.


  • Monitor and analyze performance metrics to identify areas for improvement and implement strategies to
    increase efficiency and customer satisfaction.

Customer Service Representative

Geico Gmbh
10.2021 - 06.2022
  • First point of contact for customers: answering billing questions, making policy changes, and providing recommendations.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Independant Insurance Agent

Symmetry Financial Group
01.2020 - 08.2021
  • Present various life insurance products (e.g., term life, whole life, universal life) to potential clients, explaining the benefits, costs, and options available.
  • Cold-calling potential clients, attending networking events, or leveraging social media to generate leads.
  • Assess clients’ financial situations and personal goals to recommend appropriate insurance plans based on individual needs
  • Enhanced client satisfaction by providing personalized insurance solutions and excellent customer service.



Education

High School Diploma -

Clearview High School
Lorain, OH

Skills

  • Ability to listen attentively and understand customer needs and concerns, ensuring clear communication
  • Proficient in communicating information in a clear, professional, and concise manner both in person and through digital platforms (phone, email, chat)
  • Skilled in de-escalating customer complaints and finding effective solutions to resolve issues
  • Able to identify root causes of problems and apply logical solutions to meet customer needs
  • Ability to manage multiple tasks and customer inquiries simultaneously while maintaining high-quality service
  • Skilled in prioritizing customer issues to ensure urgent matters are resolved quickly, without compromising quality
  • Willingness to adjust approach based on varying customer needs, concerns, and preferences, ensuring a tailored service experience
  • Comfortable working in dynamic environments and quickly adapting to new products, systems, or policies

Certification

  • Licensed Insurance Agent/Broker - Virginia Department of Insurance.
  • Cosmetology License - Ohio Board of Cosmetology.

Timeline

Customer Solutions Executive

Portfolio Recovery Associates, LLC
12.2023 - Current

Customer Service Representative

Geico Gmbh
10.2021 - 06.2022

Independant Insurance Agent

Symmetry Financial Group
01.2020 - 08.2021
  • Licensed Insurance Agent/Broker - Virginia Department of Insurance.
  • Cosmetology License - Ohio Board of Cosmetology.

High School Diploma -

Clearview High School
Ashleigh Cabrera