Ashleigh Green
Bristol
Summary
Service Industry Professional experienced in enhancing operational efficiency and customer satisfaction. Achieved high service standards through effective communication, multitasking, and teamwork. Focused on delivering quality solutions in collaborative environments while leveraging strong organizational and problem-solving skills.
Overview
22
22
years of professional experience
Work History
Crew Member
Dunkin' Donuts
Terryville, CT
06.2024 - Current
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction through effective communication.
- Trained new crew members on procedures and best practices, promoting consistency in service delivery.
- Assisted team members during peak hours, fostering collaboration and enhancing overall service flow.
- Operated coffee machines and equipment efficiently, maintaining high standards of quality and cleanliness.
- Implemented process improvements that streamlined order preparation and reduced wait times for customers.
- Monitored food safety standards, adhering to health regulations to ensure compliance and safety in operations.
- Managed inventory levels, restocking supplies to ensure operational readiness throughout shifts.
Payroll Clerk
State of Connecticut
Cheshire, CT
02.2019 - 02.2023
- Managed weekly payroll duties and submitted data to payroll contractor.
- Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
- Collected and organized timesheets to ensure accurate weekly payroll data for processing by payroll coordinator.
- Resolved discrepancies in hours worked by conducting thorough research and implementing corrective measures.
- Protected payroll operations and maintained employee confidence by keeping information private.
- Addressed payroll discrepancies by coordinating with staff and administrative team to expedite resolution process.
- Responded to employee inquiries regarding payroll and timekeeping.
- Confirmed attendance, hours worked and pay rates to properly post information in appropriate records.
Server Trainer
99 Restaurants
Bristol, CT
08.2004 - 03.2017
- Prepared and led food service training programs to teach staff various tasks.
- Instructed new staff members on food handling procedures and service techniques.
- Trained waiters on menu details, memorization techniques, and effective communication skills.
- Assessed guest satisfaction with meals and recommended additional items to enhance sales.
- Explained goals and expectations required of trainees.
- Collected charges, issued table checks and collected payments from customers.
- Provided exceptional service to high volume of daily customers.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Collected charges, issue table checks and collected payments from customers.
- Participated in and attended meetings or seminars to obtain information for use in training programs or to inform management on trainee program status.
- Evaluated and documented training activities to assess program effectiveness.
Education
High School Diploma -
Bristol Central High School
Bristol, CT06-2001
CPhT - Pharmacology Technology
Tunxis Community College
Farmington, CT04-2013
Skills
- Point of Sale (POS) System Operations
- POS operations
- Employee mentoring
- Food Inspection
- Menu Memorization
- Cleaning procedures
- Customer support
- Upselling and Cross Selling
- Multitasking and organization
- Conflict resolution
- Upselling techniques
- Verbal and Written Communication
- Communication skills
- Customer rapport
- Cool Under Pressure
- New Employee Mentoring
Timeline
Crew Member
Dunkin' Donuts
06.2024 - Current
Payroll Clerk
State of Connecticut
02.2019 - 02.2023
Server Trainer
99 Restaurants
08.2004 - 03.2017
High School Diploma -
Bristol Central High School
CPhT - Pharmacology Technology
Tunxis Community College