Sierra Frazier
Florence,AZ
Summary
Im very dependable, professional with experience and well developed critical thinking, problem solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty. Always on time
Overview
6
6
years of professional experience
2019
2019
years of post-secondary education
Work History
Crew Member
Luihn Foods- Taco Bell
Florence, AZ
03.2024 - 02.2026
- Prepared food items according to established recipes and quality standards.
- Maintained cleanliness of work areas and dining environment throughout shifts.
- Provided excellent customer service by addressing inquiries and resolving issues.
- Operated kitchen equipment safely and efficiently during food preparation.
- Stocked supplies and ingredients to support daily kitchen functions.
- Followed safety protocols to maintain a safe working environment for all staff.
- Assisted in training new crew members on operational procedures and standards.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Organized and restocked supplies to support operations and team productivity.
- Resolved customer complaints in a professional manner.
- Interacted pleasantly with guests to deliver quality customer service.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Took orders from patrons and input selections into store computer system.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Packed fast food products in approved containers, cups, and bags.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Upheld high standards of productivity and quality in operations.
- Presented orders to guests within anticipated service times.
In Home Caregiver
Hospice
Coolidge, Arizona
09.2024 - 11.2024
- Assisted with daily living activities and personal hygiene routines.
- Administered medications according to care plans and instructions.
- Communicated effectively with families about patient needs and status.
- Maintained accurate records of patient care and observations.
- Offered emotional support and companionship to enhance patient well-being.
- Ensured a safe and comfortable environment for patients at home.
- Performed light housekeeping tasks such as laundry, dusting and vacuuming.
- Developed relationships with family members and caregivers of clients.
Shift Manager/ Assistant Manager
Sonic Drive In
Coolidge, AZ
12.2023 - 03.2024
- Supervised team members during busy shifts to ensure efficient operations.
- Managed inventory levels and restocked supplies as needed throughout the day.
- Trained new employees on customer service standards and operational procedures.
- Coordinated shift schedules to maintain optimal staff coverage and performance.
- Resolved customer complaints promptly to enhance overall satisfaction experience.
- Monitored food safety practices and ensured compliance with health regulations.
- Assisted in maintaining cleanliness of work areas and dining spaces for guests.
- Implemented process improvements to streamline order preparation and delivery times.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Inspected work areas regularly for cleanliness and organization standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Coached employees on interactions with customers to drive exceptional service.
- Monitored store operations to ensure compliance with company policies and procedures.
- Communicated with other shift managers to facilitate continuum of customer service.
- Provided coaching and guidance to team members when necessary to improve performance.
- Assisted in resolving escalated customer service issues in a timely manner.
- Enforced safety standards throughout the store including proper use of equipment.
- Responded quickly and effectively to emergency situations as they arose.
- Resolved conflicts between staff members in a professional manner.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Directed and led employees and team members on effective operations, methods and procedures.
- Taught staff upselling techniques to meet revenue targets.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Reinforced rules to promote superior employee performance.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Organized special events such as holiday sales or promotional campaigns.
- Processed weekly payroll information using appropriate software applications.
- Maintained cleanliness and organization of work area.
- Ensured compliance with food safety regulations and quality standards.
- Counted and balanced registers.
- Trained, managed and motivated employees to promote professional skill development.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Assistant Manager
Burger King
Coolidge, AZ
10.2019 - 01.2021
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored new staff on procedures and customer interaction techniques.
- Managed inventory levels to maintain stock availability and reduce waste.
- Implemented training programs to enhance team performance and service quality.
- Scheduled employee shifts to optimize labor costs and meet business needs.
- Coordinated with management to uphold food safety and cleanliness standards.
- Resolved customer complaints promptly to foster a positive dining experience.
- Assisted in marketing initiatives to promote special offers and increase foot traffic.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Developed a system for tracking inventory and ordering supplies as needed.
- Created reports on sales trends, inventory levels, and financial data.
- Established processes for monitoring customer satisfaction levels.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Produced thorough, accurate and timely reports of project activities.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Proposed or approved modifications to project plans.
- Created and managed budgets for travel, training, and team-building activities.
- Implemented quality control measures to uphold company standards.
Education
Florence High School
Florence, AZSkills
- Food preparation
- Cash handling
- Customer service
- Inventory management
- Equipment operation
- Team supervision
- Scheduling efficiency
- Safety compliance
- Process improvement
- Training new employees
- Emotional support
- Effective communication
- Record keeping
- Basic math
- Problem solving
- Problem-solving
- Health code compliance
- Sanitation protocols
- Order delivery practices
- Store opening and closing
- Tool and equipment use
- Learning agility
- Cleaning
- Food running
- Self-discipline
- Willingness to learn
- Machine operations
- Table setting
- Telephone etiquette
- Point-of-sale transactions
- Influencing skills
- Point of sale operation
- Menu memorization
- Workplace efficiency
- Safe food handling
- Order management
- Valid Driver's license
- Reliability and punctuality
- Inventory restocking
- Equipment maintenance
- Crew leadership
- Inventory counts
- Customer engagement
- Verbal and written communication
- Leadership qualities
- Sanitizing
- Safety
- Supplies monitoring and restocking
- Ordering procedures
- Cooking
- Team Development
- Working with people with disabilities
- Patient care
- Computer Skills
- Outdoor work
- Customer Service
- POS
Timeline
In Home Caregiver
Hospice
09.2024 - 11.2024
Crew Member
Luihn Foods- Taco Bell
03.2024 - 02.2026
Shift Manager/ Assistant Manager
Sonic Drive In
12.2023 - 03.2024
Assistant Manager
Burger King
10.2019 - 01.2021
Florence High School