Ashleigh Holden
Des Moines,IA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Certification
4
4
years of professional experience
Work History
MSS
Rocket Carwash
Grimes, IA
10.2026 - Current
- Completed day-to-day duties accurately and efficiently.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Lead Sales Associate
Dollar General
DesMoines, IA
10.2025 - 10.2026
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Assisted Dollar General customers with purchases, returns, and product questions.
- Operated cash register and handled cash, card, and coupon transactions.
- Stocked shelves, bins, and endcaps with new Dollar General merchandise.
- Recovered sales floor and maintained neat aisles throughout Dollar General shifts.
- Received freight and organized backroom inventory for Dollar General operations.
- Supported opening and closing tasks, including cleaning, zoning, and cash setup.
Barista
Scooters Coffee Shop
DesMoines, IA
08.2023 - 10.2023
- Prepared espresso drinks and blended beverages following Scooter's Coffee recipes.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Took customer orders at counter and drive-thru with accurate communication
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash register and handled payment transactions during busy shifts
- Operated cash registers to process customer payments.
- Operated POS system for orders, payments, and drive-thru service.
- Greeted customers with friendly service at Scooter's Coffee counter.
- Supported teammates during busy rushes in fast-paced coffee shop service.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Restocked syrups, milk, cups, lids, and pastry supplies throughout shift.
- Assembled sandwiches, pastries, and grab-and-go items for guests.
- Cleaned brewers, counters, equipment, and guest seating areas daily.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Followed food safety procedures for drink preparation and handling.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained calm demeanor during high-volume periods and special events.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
McDonald's Crew Member
McDonald’s
DesMoines, IA
04.2023 - 08.2023
- Took customer orders at counter and drive-thru with accurate communication
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Operated cash register and handled payment transactions during busy shifts
- Prepared McDonald's menu items following food safety and quality standards
- Assembled burgers, sandwiches, and drinks according to McDonald's procedures
- Restocked supplies and ingredients across kitchen and service areas
- Supported team members during rush periods with fast service coordination
- Followed McDonald's policies for safety, hygiene, and workplace procedures
Education
Certification In Phlebotomy - Phlebotomy
DMACC
10.2026 - 11.2026
North High School
DesMoines, IASkills
- Phlebotomy proficiency
- Phlebotomy procedures
- Phlebotomy blood draws
- Venipuncture technique
- Specimen collection
- Specimen handling
- Infection control
- Laboratory safety
- Medical terminology
- Patient identification
- Electronic health records
- Vital signs
- HIPAA compliance
- Attention to detail
- Multitasking strength
- Multitasking and prioritizing
- Multitasking reliability
- Customer service
- Strong customer service
- Customer service and assistance
- Customer service and assistance
- Strong customer service
Certification
- Certification in Phlebotomy
Timeline
MSS
Rocket Carwash
10.2026 - Current
Certification In Phlebotomy - Phlebotomy
DMACC
10.2026 - 11.2026
Lead Sales Associate
Dollar General
10.2025 - 10.2026
Barista
Scooters Coffee Shop
08.2023 - 10.2023
McDonald's Crew Member
McDonald’s
04.2023 - 08.2023
North High School