Zetsara Espinal
Milwaukie,OR
Overview
3
3
years of professional experience
Work History
MSS
Point West Credit Union
Portland
08.2023 - Current
- Originated consumer loan applications including auto, personal, and credit card loans.
- Communicated loan terms, interest rates, repayment schedules, and disclosures clearly to members.
- Worked closely with underwriting and operations teams to resolve documentation issues and expedite approvals.
- Delivered personalized, member-focused service while safeguarding confidential financial information and upholding the credit union’s trust and reputation.
Sales Lead
Pandora
Portland, OR
01.2023 - 08.2023
- Led sales team to achieve monthly targets through effective strategy implementation.
- Developed training programs for new staff, enhancing product knowledge and customer engagement skills.
- Analyzed sales data to identify trends, informing inventory management and promotional strategies.
- Fostered relationships with key clients, increasing customer retention and satisfaction rates.
Education
High School Diploma -
Franklin High School
Portland, ORSkills
- Payment Processing & Loan Servicing Knowledge
- Bilingual Communication
- Time Management & Prioritization
- Data Accuracy & Quality Control
- Organization and time management
- Proficient Microsoft Suite
Timeline
MSS
Point West Credit Union
08.2023 - Current
Sales Lead
Pandora
01.2023 - 08.2023
High School Diploma -
Franklin High School