ASHLEIGH JOHNSTON
FRESNO,TX
Summary
Achieved high standards in medical coding and healthcare administration, enhancing patient service delivery and records management. ,Elevated compliance levels through meticulous documentation review and accurate record maintenance. ,Delivered exceptional customer support in fast-paced healthcare environments, contributing to improved operational efficiency and patient care quality.
Overview
14
14
years of professional experience
Work History
CUSTOMER SERVICE ASSOCIATE SENIOR
Fidelity Information Services – FIS
09.2022 - Current
- Addressed inquiries and performs account maintenance on deposits and money market accounts.
- Assisted customers by initiating payment investigations, maintenance requests, fulfillment requests, and fee reversals.
- Worked with various internal and external clients and various departments to resolve outstanding issues, comply with customer requests, and respond to client inquiries.
- Followed up as required to close service tickets and inquiries that are escalated or referred to a different business function.
- Interfaced with clients to determine present and future needs and discussed progress toward solutions.
- Ensured service expectations are met and established rapport with each caller to set positive expectations for account maintenance queries and other servicing needs.
- Completed banking transactions and identifying opportunities to market bank products to best meet each caller’s personal needs.
- Remote
UNIT ADMINISTRATIVE ASSISTANT/PATIENT CARE ASSISTANT
Houston Methodist Hospital
11.2020 - 09.2022
- Facilitated timely communication and effective support for team initiatives.
- Collaborated with colleagues to enhance overall productivity and resolve issues efficiently.
- Delivered patient care following family-centered standards under registered nurse supervision.
- Recorded patient care activities, diagnostic measures, treatments, and procedures according to established guidelines and principles of cultural diversity.
- Complied with HIPAA regulations to maintain patient confidentiality.
- Handled incoming calls, took messages, and directed inquiries to appropriate staff members.
- Coordinated administrative tasks within the medical practice to enhance patient satisfaction.
- Maintained well-stocked office spaces with necessary administrative and medical supplies.
UNIT SECRETARY
The Woman’s Hospital of Texas
04.2019 - 10.2020
- Prepared new charts updated existing charts and managed records transfers between offices. Organize and maintain patient files and records, retrieve test results as needed for physician's review.
- Responsible for answering the phone on/or within the unit, acting as the primary point of contact for internal/external customers, and directing the patient flow within the unit.
- Make copies and fax paperwork to other medical offices upon receiving an official request for records.
- Supervised order fulfillment and inventory management services to ease operations and support administrative and healthcare staff.
- Retrieved physicians' paperwork, including lab test requests.
NEWBORN HEARING SCREENER
MEDNAX, The Woman’s Hospital of Texas
03.2018 - 04.2019
- Perform hearing screens on newborns in the parent's room.
- Educate parents pertaining to the relevance of hearing screening and early intervention.
- Record patient information and hearing screen results.
- Observe and adhere to Universal Precautions for Infection Control as required by MEDNAX, OSHA.
- Schedule outpatient appointments.
- Prioritized and organized tasks to efficiently accomplish service goals.
Medical Coder I
Bay Area Regional Medical Center
07.2016 - 04.2018
- Assigned accurate ICD-9-CM, ICD-10-CM, CPT, and HCPCS codes for physician and outpatient services.
- Reviewed medical records and clinical documentation to verify coding accuracy and compliance with guidelines.
- Extracted diagnoses, procedures, and patient data from medical records to facilitate billing and reimbursement processes.
- Provided support with charge capture, claim edits, and resolution of coding denials.
- Maintained adherence to HIPAA regulations, payer guidelines, and federal coding standards.
- Collaborated with physicians, clinical staff, and revenue cycle teams to enhance documentation and coding precision.
- Achieved productivity and quality goals while securing accurate reimbursements and reducing claim rework.
PRE-K3 TEACHER
Robin Learning Center
08.2012 - 06.2013
- Helped facilitate indoor and outdoor play, parent-teacher conferences and keeping classroom clean.
- Made and distributed nutritious snacks by preparing and dividing them into portions.
- Supported lead teacher with daily classroom activities.
- Identified early signs of emotional and developmental problems in children and brought up problems to parents.
- Assisted with or led story time by reading books to children.
- Set up for special events, parties and parent meetings.
- Organized student items by labeling and documenting collection.
- Attended field trips to accompany and supervise children.
Education
Associate of Applied Science (AAS) - Health Information Management
Alvin Community College
Alvin, TXCERTIFICATE IN MEDICAL CODING/TRANSCRIPTION SPECIALIST -
Houston Community College
Houston, TXHigh School Diploma -
Jesse H. Jones
Houston, TXSkills
- Documentation Review, Medical Records, Medical Billing, CPT Coding, Medical Coding, ICD-10, Office Support, Insurance Authorizations, Medical Reports, Medical Terminology, Medical Transcription, Epic Systems, Data Entry, Appointment Scheduling, HIPAA Compliance, Computer Proficiency, Customer Service, Conflict Resolution, Time Management, Problem Solving, Customer Retention
COURSES
- BASIC LIFE SUPPORT (BLS)
- CRISIS PREVENTION INSTITUTE (CPI)
- PATIENT CARE ASSISTANT (PCA)
Timeline
CUSTOMER SERVICE ASSOCIATE SENIOR
Fidelity Information Services – FIS
09.2022 - Current
UNIT ADMINISTRATIVE ASSISTANT/PATIENT CARE ASSISTANT
Houston Methodist Hospital
11.2020 - 09.2022
UNIT SECRETARY
The Woman’s Hospital of Texas
04.2019 - 10.2020
NEWBORN HEARING SCREENER
MEDNAX, The Woman’s Hospital of Texas
03.2018 - 04.2019
Medical Coder I
Bay Area Regional Medical Center
07.2016 - 04.2018
PRE-K3 TEACHER
Robin Learning Center
08.2012 - 06.2013
Associate of Applied Science (AAS) - Health Information Management
Alvin Community College
CERTIFICATE IN MEDICAL CODING/TRANSCRIPTION SPECIALIST -
Houston Community College
High School Diploma -
Jesse H. Jones