Ashleigh Lane
Gonzales
Summary
Flexible and focused team player with expertise in customer relationship management, HR proficiencies, Talent Acquisition, strategic planning and time management.
Overview
13
13
years of professional experience
Work History
Bartender Supervisor
David Gaines Enterprises
03.2014 - 09.2025
- Managed scheduling of 15 +.
- Onboarded new employees with training and new hire documentation.
- Accomplished multiple tasks within established timeframes.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Increased sales significantly by upselling higher-end products to customers.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Processed new hire paperwork and documents.
- Maintained payroll information by calculating, collecting and entering data.
- Completed physical inventory counts each month.
HR Manager/Talent Acquisition Specialist
Pro Serve, Inc
03.2023 - 12.2023
- Created effective talent acquisition training materials that supported culture and performance objectives.
- Created and distributed job postings on job boards, corporate career sites and social media networks to increase reach.
- Developed and maintained applicant tracking system, tracking all job openings, applicants and interviewing activity.
- Utilized social media platforms to source potential candidates and build pipeline of qualified talent.
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Reviewed business goals to recommend new HR approaches, policies and procedures for continual improvements focused on meeting business objectives and enhancing productivity.
- Hired employees and initiated new hire paperwork process.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Provided leadership during times of organizational change or crisis situation.
- Handled customer complaints in a professional manner.
Recruiting Specialist
Onin Staffing, The Onin Group
05.2022 - 05.2023
- Hired employees and initiated new hire paperwork process.
- Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Explained human resources policies, procedures, laws, standards and regulations to each employee.
- Operated and maintained applicant tracking and candidate management systems.
- Tracked key dates and deadlines and maintained specific personnel lists.
- Managed payroll data entry and processing for employees to comply with predetermined company guidelines.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Developed and maintained relationships with customers and suppliers through account development.
- Performed sourcing, interviewing, negotiations, and hiring.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Researched and identified opportunities for account growth, account penetration and market expansion.
- Identified potential clients, built relationships, and negotiated contracts.
Litigation Account Specialist
Republic Finance
09.2019 - 05.2020
- Reviews and approves all qualified accounts for litigation before pacing with attorney.
- Communicates with Attorney Performance Specialist to determine which firm(s) will receive the newly placed legal files.
- Tracks the placement or denial of legal files.
- Handles inbound calls and emails from attorney firms, centralized operations and branches surrounding legal assignment.
- Works with branches to retrieve required documentation for legal placement with attorney firms and Pro Se litigation team.
- Delivers necessary documents to attorney firms and Pro Se litigation team in order for the litigation to be processed timely.
- Ensures attorney firm receives all requested documents and responses when requested.
- Adheres to policies and procedures when determining suitable collection solutions, including the Fair Debt Collection Law and all Policy and Procedure.
- Understands and applies proper method for legal approval and denial.
- Handles media requests with attorney and Pro Se litigation team.
- Handles all attorney firm, branch and customer request with professionalism.
- Effectively builds trust with customers and internal staff by embodying and demonstrating the philosophy of the organization.
Deputy Clerk Of Court
East Baton Rouge Parish Court
07.2012 - 05.2015
- Prepared Marriage Licenses, property bonds, cash sale deeds, property taxes, and Sheriff's sales.
- Answered queries by locating and retrieving necessary files.
- Researched and obtained necessary documents for court subpoenas and law enforcement retrievals.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Tracked internal legal documents and verified submittal to Clerk's office for signature and execution to comply with predetermined guidelines.
- Prepared and executed official documents in Clerk's absence to facilitate timely transactions and departmental functions.
- Maintained mutually beneficial relationships with external partners and vendors to facilitate efficient operations.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Created reports and developed improvements and enhancements to automate records and file systems.
- Interacted with customers by phone, email or in-person to provide information.
- Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations.
Education
Business Administration and Management -
Liberty University
Lynchburg, VASkills
- HRIS software
- Employee Relations
- Labor Relations
- Performance Assessment
- Benefits Administration
- Organizational Development
- Inbound and Outbound Calling
- Customer Relationship Management (CRM)
- Talent acquisition
- Recruitment strategies
- Payroll administration
- Negotiation
- Customer relations
- Document management
- Customer relationship management
Timeline
HR Manager/Talent Acquisition Specialist
Pro Serve, Inc
03.2023 - 12.2023
Recruiting Specialist
Onin Staffing, The Onin Group
05.2022 - 05.2023
Litigation Account Specialist
Republic Finance
09.2019 - 05.2020
Bartender Supervisor
David Gaines Enterprises
03.2014 - 09.2025
Deputy Clerk Of Court
East Baton Rouge Parish Court
07.2012 - 05.2015
Business Administration and Management -
Liberty University