Ashleigh Lange
Lafayette,LA
Summary
Skilled in database entry and prioritization, I excelled at Lafayette Veterinary Care Center by enhancing customer service and operational efficiency. Leveraging my proficiency in a cloud-based software and multi-line telephone systems, I significantly improved business correspondence and client satisfaction. My adeptness in scheduling and compassionate client support underpin my professional achievements.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Lafayette Veterinary Care Center
Lafayette, LA
02.2019 - Current
- Greeted visitors in a professional manner, responding to inquiries, and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Handled confidential documents in an organized fashion according to established protocol.
- Scheduled appointments between clients and customers and internal staff members.
- Managed database systems containing customer contact information.
- Answered questions from customers regarding products and services offered by the company.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Directed customer inquiries to appropriate department personnel.
- Proofread content for typo-free emails and documentation.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Handled incoming calls and directed callers to appropriate department or employee.
- Responded to customer issues to provide immediate resolution and improve retention.
Veterinary Technician
Lafayette Veterinary Care Center
Lafayette, LA
02.2019 - Current
- Performed physical examinations and diagnostic tests, such as x-rays, ultrasounds, blood work, urinalysis, and fecal analysis.
- Assisted veterinarians in performing surgical procedures by preparing the operating room, monitoring anesthesia levels, and administering medications to animals.
- Provided postoperative care for animals recovering from surgery including providing pain management treatments.
- Monitored vital signs of animals during medical procedures and administered basic first aid treatments when necessary.
- Cleaned and maintained equipment used in veterinary practices such as cages, examination tables, autoclaves.
- Maintained accurate records of all treatment provided to animals including medical history files and vaccination certificates.
- Conducted regular inspections of kennel areas to ensure cleanliness standards were met.
- Provided emotional support to owners whose pets were ill or had passed away due to a terminal illness.
- Assisted with euthanasia when necessary according to veterinarian instructions.
- Determined appropriate dosages of medication based on weight calculations using veterinary scales.
- Dispensed prescription medications upon request from veterinarians.
- Adhered strictly to safety protocols while working with hazardous materials such as drugs and chemicals.
Education
Associate of Applied Science - Business Administration And Management
South Louisiana Community College
Lafayette, LA05-2019
Skills
- Scheduling and calendar management
- Scheduling
- Filing and data archiving
- Program file distribution
- Microsoft Word
- Database entry
- Prioritization
- Typing proficiency
- Transporting files
- Multi-line telephone system operation
- Training and coaching
- Program files maintenance
- Multi-line phone proficiency
- Phone call answering
Timeline
Administrative Assistant
Lafayette Veterinary Care Center
02.2019 - Current
Veterinary Technician
Lafayette Veterinary Care Center
02.2019 - Current
Associate of Applied Science - Business Administration And Management
South Louisiana Community College
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