Ashleigh Lynn
Raleigh,NC
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
6
6
years of professional experience
Work History
Receptionist/Administrative Assistant
Sono Bello
2023.04 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
Veterinary Receptionist and Assistant
Heritage Animal Hospital
2021.04 - 2023.04
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
Research Technician
Charles River Laboratories
2018.05 - 2021.04
- Served as lead/primary technician and perform technical duties, administer test substances, and collect and record data on any type of study (i.e., basic, complex, specialized)
- Performed clinical observations, sample collection, and monitor food consumption of animals on assigned studies
- Handled, restrained, and provided care for all species of laboratory animals on assigned studies
- Implanted animals with various cell lines or tumor fragments and monitor tumor growth to begin studies when the tumors reach a designated mean volume
- Recorded observations of organ conditions and necessary tissues are collected and preserved
- Execute studies under humanized and BSL2 conditions by ensuring the integrity of biosecurity and following safety protocols.
Education
High School Diploma -
Southern Nash High School
Bailey06.2017
Skills
- OSHA
- Data Entry
- Time Management
- Telephone skills
- Microsoft Word
- Zenoti
- Cornerstone
- Animal Care
- Customer Service
Websites
Timeline
Receptionist/Administrative Assistant
Sono Bello
2023.04 - Current
Veterinary Receptionist and Assistant
Heritage Animal Hospital
2021.04 - 2023.04
Research Technician
Charles River Laboratories
2018.05 - 2021.04
High School Diploma -
Southern Nash High School
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