Ashleigh Mitsch
Walled Lake,MI
Summary
Motivated professional with strong communication and teamwork skills, dedicated to achieving organizational objectives and providing outstanding service. Proven ability to quickly learn and apply new concepts effectively. Committed to continuous improvement and adept at managing change successfully.
Overview
13
13
years of professional experience
Work History
Leasing Professional
MShaprio (Barrington Apartment Homes)
Commerce, MI
12.2020 - Current
- Conducted informative and personalized tours, resulting in new leases.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Processed applications from prospective tenants including conducting credit checks and verifying references.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Assisted prospective tenants in locating available rental units that met their criteria.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Reviewed lease agreements for accuracy prior to signing by both parties.
- Contacted and followed up with tenants on renewal notices.
- Ensured compliance with fair housing laws throughout the entire leasing process.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Server, Banquet Server Trainer
The Garage
Northville, MI
09.2016 - 03.2021
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Addressed food complaints with kitchen staff and promptly served replacement menu items.
- Provided excellent customer service by anticipating guests' needs and responding promptly to requests.
- Worked effectively in team environments to make the workplace more productive.
- Assisted in training new servers.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Provided feedback on employee performance based on observed results during training sessions.
Sales Associate
Vera Bradley
Novi, MI
11.2016 - 06.2019
- Team Lead, 2017-2019.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Worked effectively in team environments to make the workplace more productive.
- Adhered to company initiatives and achieved established goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and maintained.
- Greeted customers to determine wants or needs.
- Processed transactions using a point-of-sale system.
- Described merchandise and explained use, operation and care.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Placed special orders or called other stores to find desired items.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Upsold additional items based on customer interests and needs.
Extracurricular Activity
University of Michigan Marching Band
Ann Arbor, MI
09.2012 - 12.2017
Education
High School Diploma -
Churchill High School
Livonia, MI06-2012
Engineering
Schoolcraft College
Livonia, MIBiomedical Engineering
University of Michigan
Ann Arbor, MISkills
- Attention to detail
- Active listening
- Excellent communication
- Team building
- Customer service
Affiliations
- 2013 - present - Kappa Kappa Psi (Honorary Band Fraternity )
- Cub Scouts 2012 - 2015 - Den Leader
- Girl Scouts 2004 - 2012 - member - Top cookie sales in district for 2 years.
Timeline
Leasing Professional
MShaprio (Barrington Apartment Homes)
12.2020 - Current
Sales Associate
Vera Bradley
11.2016 - 06.2019
Server, Banquet Server Trainer
The Garage
09.2016 - 03.2021
Extracurricular Activity
University of Michigan Marching Band
09.2012 - 12.2017
High School Diploma -
Churchill High School
Engineering
Schoolcraft College
Biomedical Engineering
University of Michigan