Ashleigh VanZytveld
Delton,Michigan
Overview
9
9
years of professional experience
Work History
Branch manager
Arbor Financial Credit Union
Grand Rapids Mi
01.2024 - Current
- Led branch operations to enhance customer service and streamline processes.
- Implemented staff training programs, improving team performance and engagement.
- Analyzed financial reports to develop strategic initiatives for growth and efficiency.
- Cultivated relationships with community organizations to drive member engagement and outreach.
- Oversaw compliance with regulatory requirements, ensuring adherence to industry standards.
Assistant Manager
Arbor Financial Credit Union
Grand Rapids, MI
07.2023 - 01.2024
- Led team in achieving operational excellence through process improvement initiatives.
- Developed training programs to enhance employee skills and performance metrics.
- Analyzed workflow efficiencies to streamline operations and reduce bottlenecks.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Personal Banker II
Arbor Financial Credit Union
Grand Rapids, MI
10.2022 - 07.2023
- Developed personalized banking solutions for clients, enhancing financial literacy and satisfaction.
- Facilitated loan applications and approvals, ensuring compliance with credit union policies.
- Mentored junior staff on best practices in customer service and product knowledge.
- Analyzed client financial needs to recommend appropriate products and services.
Teller/Customer Service Representative
Arbor Financial Credit Union
Grand Rapids, MI
06.2022 - 10.2022
- Processed daily transactions accurately and efficiently, maintaining high levels of customer satisfaction.
- Managed cash drawer effectively, ensuring compliance with security protocols and minimizing discrepancies.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly and professionally.
- Assisted in training new tellers on operational procedures and best practices for enhancing service delivery.
Nanny
Self employed
Grand Rapids, MI
11.2017 - 03.2022
- Provided attentive care to children, ensuring safety and emotional well-being.
- Developed and implemented engaging educational activities tailored to individual learning styles.
- Coordinated daily schedules, including meal preparation, playtime, and nap routines.
- Fostered strong communication with parents regarding child development and behavioral progress.
Cart Attendant
The Pines Golf Course
Byron center, MI
04.2017 - 09.2021
- Coordinated golf cart maintenance and cleaning to ensure optimal performance and guest satisfaction.
- Assisted golfers with equipment loading, providing timely support for smooth course operations.
- Maintained the club house cleanliness and worked the cash register
- Assisted customers in store and over the phone
Education
General studies - undefined
Grand Rapids community college
Grand Rapids, MI12.2021
High school - undefined
Caledonia High School
Caledonia, MI05.2019
Skills
- Management
- Leadership
- Cash handling
- Time management
- Communication skills
- Teamwork
Timeline
Branch manager
Arbor Financial Credit Union
01.2024 - Current
Assistant Manager
Arbor Financial Credit Union
07.2023 - 01.2024
Personal Banker II
Arbor Financial Credit Union
10.2022 - 07.2023
Teller/Customer Service Representative
Arbor Financial Credit Union
06.2022 - 10.2022
Nanny
Self employed
11.2017 - 03.2022
Cart Attendant
The Pines Golf Course
04.2017 - 09.2021
General studies - undefined
Grand Rapids community college
High school - undefined
Caledonia High School