Ashleigh Vinson
Leesburg,GA
Summary
Motivated individual with strong background in guest service environments. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations.
Overview
9
9
years of professional experience
Work History
Front Desk Clerk / Press Operator
Lee Pride Dry Cleaners
03.2015 - 12.2017
- Maintained, organized, and cleaned front office area to create professional and welcoming environment for visitors and employees.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Completed data entry and filing to keep records updated for easy retrieval. Collected orders, processed payments, and handled other customer transactions.
- Completed all tasks in compliance with company policies and procedures. Maintained confidentiality of sensitive data to protect custormer and business information.
- Started washers, dry cleaners, driers or extractors and regulated machine processes.
Finishing Technician
Big Tex Trailer
01.2013 - 03.2015
- Finished assembled product according to changing business and customer needs.
- Inspected finished products for quality and adherence to customer specifications.
- Met production targets and tight deadlines by collaborating closely with team members.
- Provided guidance, assistance and training to employees when needed.
- Prepared reports and technical documentation of day-to-day production processes.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Maintained organized work area by cleaning and removing hazards.
Front Desk Clerk
Quality Dry Cleaners
11.2008 - 01.2013
- Maintained clean and organized front desk areas to uphold polished company image.
- Took orders over phone, in person, and via computer for customers and provided confirmation information.
- Oversaw fast-paced front desk operations and customers' needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Kept accurate records to document customer service actions and discussions.
Education
GED -
SGTC
Cordele, Ga03.2008
Skills
- Problem-Solving Skills
- Availability Record Keeping and Tracking
- Typing and Basic Computer Knowledge
- Team Collaboration
- Calendar Management
- Customer Assistance
- Telephone Etiquette
- Listening Skills
Timeline
Front Desk Clerk / Press Operator
Lee Pride Dry Cleaners
03.2015 - 12.2017
Finishing Technician
Big Tex Trailer
01.2013 - 03.2015
Front Desk Clerk
Quality Dry Cleaners
11.2008 - 01.2013
GED -
SGTC
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