Ashley Roman
Philadelphia,PA
Summary
Hardworking employee with proven time management and multi-tasking abilities in fast-paced restaurant and remote environments. Willing to put in the necessary work and ready to learn and dive deeper into any job position.
Overview
5
5
years of professional experience
Work History
Server
Kismet Bagels
08.2023 - Current
- Followed complicated orders and fulfilled them in a calm and orderly manner.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
Server
Kismet Bialy's
08.2023 - Current
- Formed Bialy's from the bagel dough as preparation for the upcoming shift and at the end of the day for the staff tomorrow.
- Baked batches of Bialy's as they ran out during the shift.
- Cultivated warm relationships with regular customers.
Customer Service Representative
ResultsCX
12.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Server
Sharetea
08.2022 - 10.2022
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Server
Gabriella's Vietnam
12.2021 - 08.2022
- Greeted customers, answered questions and recommended specials.
- Consistently brought in good reviews, increasing business.
- Worked 3-4 positions at a time during a shift.
- Operated POS and handled any troubleshooting necessary.
- Addressed complaints to kitchen staff and served replacement items.
Front of House Manager
Melody's Vietnamese
02.2019 - 12.2021
- Handled complaints, settled disputes and resolved customer conflicts.
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
Education
Associates in Fine Arts - Art
Mongtomery County Community College
Blue Bell, PA05.2022
Skills
- Public Interaction
- Problem Solving
- Speech Clarity
- Conflict Mediation
Timeline
Server
Kismet Bagels
08.2023 - Current
Server
Kismet Bialy's
08.2023 - Current
Customer Service Representative
ResultsCX
12.2022 - Current
Server
Sharetea
08.2022 - 10.2022
Server
Gabriella's Vietnam
12.2021 - 08.2022
Front of House Manager
Melody's Vietnamese
02.2019 - 12.2021
Associates in Fine Arts - Art
Mongtomery County Community College
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