Taylor Wills
Colorado Springs,Colorado
Summary
Proven ability to provide excellent customer service and resolve customer complaints in a timely manner. Possesses strong problem-solving skills and the ability to multitask in a fast-paced environment. Motivated worker experienced in the restaurant industry. Excellent at ensuring all orders are served timely and accurately.
Overview
7
7
years of professional experience
Work History
Server
Trainwreck
Colorado Springs
05.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
SERVER
Jax Fish House & Oyster Bar
Colorado Springs
04.2021 - 04.2024
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations
- Persuaded or influenced guest purchase by enticing with higher margin items and add-ons
- Resolved customer complaints and inquiries in a timely manner
- Maintained knowledge of safety and emergency procedures, remaining aware of accident prevention policies
- Jotted down customer orders and promptly delivered food and drinks
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
ASSISTANT GROCERY MANAGER
Natural Grocers
09.2018 - 04.2021
- Delivered service excellence through all points of contact
- Enforced store safety and cleanliness standards, reducing hazards
- Built and maintained positive working relationships with co-workers
- Maintained inventory and store visual presentation to meet customer needs
- Greeted and informed customers of products, fostering positive store experiences
- Developed strong customer relationships to support satisfaction and loyalty
- Processed customer orders and ensured the accuracy of their purchases
- Helped customers locate merchandise.
SERVER
Bad Daddy's Burger Bar
05.2017 - 08.2018
- Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty
- Greeted and accommodated guests, building positive experience from first interaction
- Exercised focus and concentration to keep track of tables and remember orders
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Persuaded or influenced guest purchase by enticing with higher margin items and add-ons.
Education
HIGH SCHOOL DIPLOMA -
Penn Foster High School
Colorado Springs, COLORADO05.2018
Skills
- Guest Services
- Food And Beverage Service
- Sales Expertise
- Public Interaction
- Public Speaking
- Company Policy Adherence
- Hospitality Service Expertise
- Cleanliness And Sanitation
- Critical Thinking
- Employee Performance
Timeline
Server
Trainwreck
05.2023 - Current
SERVER
Jax Fish House & Oyster Bar
04.2021 - 04.2024
ASSISTANT GROCERY MANAGER
Natural Grocers
09.2018 - 04.2021
SERVER
Bad Daddy's Burger Bar
05.2017 - 08.2018
HIGH SCHOOL DIPLOMA -
Penn Foster High School