ASHLEY ABREU
Miami,US
Summary
Polished and professional leader, accomplished in meeting business targets with smooth management of all property operations. Delight guests with exceptional service at every step. Coordinate efficient team operations while overseeing administrative and accounting functions.
Overview
16
16
years of professional experience
Work History
Guest Service Manager
Detlev Salon
Coconut Grove, US
02.2022 - Current
- Managed guest interactions to ensure exceptional service and satisfaction
- Resolved escalated guest complaints to restore loyalty and enhance satisfaction
- Trained staff on customer service standards and best practices
- Complete inquiries and follow up with customers to share findings and offer solutions
- Ensure myself and the team meet all retail goals monthly
- Collaborated with owner on strategies to enhance guest engagement and satisfaction based on firsthand experience
- Lead, create and manage all social media platforms including Instagram, Facebook and TikTok
- Developed budget recommendations and reported on actual expenses to inform financial planning
Office Manager
Hollywood Lace
Hallandale, US
04.2016 - 04.2021
- Collaborated with administrative staff to streamline billing and accounts payable processes.
- Managed office supplies by placing orders, monitoring usage, and coordinating restocking to maintain inventory levels.
- Directed incoming calls to appropriate personnel and voicemails to ensure efficient communication.
Catering Supervisor
Levy Restaurants-Miami Heat & Miami Marlins
Miami, US
08.2010 - 04.2016
- Oversaw premium catering department for 2x NBA championships and 4x NBA playoff seasons
- Analyzed catering orders and collaborated with staff to set up equipment, supplies and menus to meet client expectations.
- Monitor food preparation methods, portion sizes, and garnishing of all meals presented
- Scheduled staff hours and assigned duties to ensure adequate event coverage while maintaining records for government sanitation and food subsidy compliance.
- Maintained sanitation guidelines across all catering areas, warehouse, and workstations to uphold food safety standards.
Education
Associate of Arts - General Studies
Miami Dade College
Miami, FLSkills
- Operations management
- Time management
- Team leadership
- Conflict resolution
- Event coordination
- Client satisfaction
- Excellent hospitality standards
Accomplishments
- Levy Legend Award 2013–Marlins, Loan Depot Park
Timeline
Guest Service Manager
Detlev Salon
02.2022 - Current
Office Manager
Hollywood Lace
04.2016 - 04.2021
Catering Supervisor
Levy Restaurants-Miami Heat & Miami Marlins
08.2010 - 04.2016
Associate of Arts - General Studies
Miami Dade College