Ashley Acklin
Baton Rouge,LA
Summary
Assisted customers in navigating healthcare services with over 12 years of experience in healthcare and customer service. Supported team members in achieving high levels of customer satisfaction through accurate and efficient task management. Contributed to a positive service environment by addressing customer needs promptly.
Overview
12
12
years of professional experience
Work History
Paraprofessional
Jefferson Terrace Academy
01.2024 - Current
- Working with PreK students
- Manage the classroom and make sure all students are up to par on expectations
Business Assistant
Bluebonnet Dental Care
01.2020 - 01.2023
- Team and Doctor Coordinator
- Schedule appointments accurately and professionally
- Answer calls promptly
- Check in and check out patients
Patient Financial Coordinator
Shreveport Bossier Family Dental Care
01.2020 - 01.2021
- Provide financial estimates for treatment
- Collect Payments
- Greet Patients
- Schedule appointments accurately for each doctor
Teller
BancorpSouth
Shreveport, LA
02.2019 - 08.2020
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
- Assisted clients with account inquiries, providing exceptional service to enhance customer satisfaction.
- Managed cash drawer, maintaining accurate records of daily transactions and balancing at shift end.
- Identified opportunities for process improvements, streamlining transaction handling and reducing wait times.
- Resolved customer complaints promptly, fostering positive relationships and enhancing branch reputation.
Receptionist
Willis-Knighton Health System
01.2014 - 01.2020
- Posting EFT’s
- Verifying insurance benefits
- Patient satisfaction
- MS Excel and MS Word
Education
Bachelor of General Studies - Psychology
Southern New Hampshire University
Hooksett, NH05.2026
High School Diploma - undefined
Parkway High School
01.2013
Skills
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
- Orchestrated scheduling processes to optimize resource allocation
- Utilized Microsoft Office and Word to create and format documents Assisted team members in developing presentations and reports Supported data entry and organization tasks using spreadsheet functions
- Managed billing processes to ensure timely and accurate invoicing
- Ensured compliance with HIPAA regulations to safeguard patient confidentiality
Language
English
Timeline
Paraprofessional
Jefferson Terrace Academy
01.2024 - Current
Business Assistant
Bluebonnet Dental Care
01.2020 - 01.2023
Patient Financial Coordinator
Shreveport Bossier Family Dental Care
01.2020 - 01.2021
Teller
BancorpSouth
02.2019 - 08.2020
Receptionist
Willis-Knighton Health System
01.2014 - 01.2020
High School Diploma - undefined
Parkway High School
Bachelor of General Studies - Psychology
Southern New Hampshire University