Ashley Aguilar
San Antonio
Summary
Professional housekeeping leader with strong track record of delivering high-quality results. Skilled in managing teams, ensuring cleanliness standards, and adapting to changing needs. Known for strong communication, reliability, and commitment to excellence. I love when goals are reached, it brings positive feedback for the whole team and encourages them to push even harder.
Overview
10
10
years of professional experience
Work History
Housekeeping Supervisor
Embassy Suites
San Antonio, TX
12.2020 - Current
- Supervised daily housekeeping operations to ensure high standards of cleanliness and guest satisfaction.
- Trained and mentored housekeeping staff on best practices and efficient cleaning techniques.
- Implemented quality control measures to uphold brand standards across all guest rooms and public areas.
- Coordinated inventory management for cleaning supplies, optimizing usage and reducing costs.
- Conducted regular inspections to assess staff performance and compliance with safety protocols.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Maintaining and run the department of 30 people
Lobby Attendant
St Anthony Hotel
San Antonio, TX
06.2016 - 03.2020
- Ensured cleanliness and organization of lobby area for optimal guest experience.
- Assisted guests with inquiries, providing information on hotel services and local attractions.
- Monitored lobby activities, maintaining safety protocols and addressing any concerns promptly.
- Coordinated with maintenance to address facility issues, ensuring a welcoming environment for guests.
- Maintained a clean and inviting lobby area for guests, ensuring a positive first impression of the establishment.
- Conducted thorough inspections of the lobby area at designated intervals, identifying any necessary cleaning or maintenance tasks before they became noticeable to guests.
Sales Associate
Neilson Marketing Services
San Antonio, TX
03.2016 - 12.2017
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Managed point-of-sale transactions, ensuring accuracy and efficiency in processing sales.
- Collaborated with team members to develop effective promotional strategies, driving product visibility.
Education
High School Diploma -
Healy Murphy
San Antonio, TXSkills
- Cleaning and sanitation
- Guest relations
- Customer service-focused
- Customer service
- Task assignment
- Training and mentoring
- Staff scheduling
- Cleaning techniques
- Department coordination
- Ordering cleaning supplies
Timeline
Housekeeping Supervisor
Embassy Suites
12.2020 - Current
Lobby Attendant
St Anthony Hotel
06.2016 - 03.2020
Sales Associate
Neilson Marketing Services
03.2016 - 12.2017
High School Diploma -
Healy Murphy
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