ASHLEY AGUIRRE
Costa Mesa,CA
Summary
Self-driven individual, who's passionate about customer service and strives to provide an exceptional experience for everyone I interact with. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
American Honda Finance Corporation
01.2022 - 07.2022
- Answered a high volume of calls, responding to customer's questions, and resolving their concerns
- Maintained an enthusiastic and positive attitude and serving as a productive member
- Clearly explained applicable processes or procedures related to the customers' situations
- Provided accurate information regarding customers' accounts
- Protected consumer privacy, financial, and personal information
- Met service level expectations.
Early Customer Account Representative
American Honda Finance Corporation
08.2021 - 01.2022
- Made outbound calls on Auto-Dialer and receiving inbound calls on accounts that are 2-29 days past due and assisting customers with bringing their accounts current (Approximately 100 calls daily)
- Identified root causes of customers' delinquency and generate solutions for AHFC and customer
- Effectively contributed to increasing Customer Satisfaction scores
- Maintained enthusiastic and positive attitude.
- Processed client payments and updated accounts.
Patient Services Associate
Serve the People Community Health Center
02.2021 - 07.2021
- Coordinated medical office forms, including new intake forms
- Met financial targets by collecting payments and updating accounts
- Served patients by answering calls, scheduling appointments, and coordinating registrations.
Assistant Manager
Domino's Pizza
07.2020 - 02.2021
- Managed daily workloads by organizing effective schedules and delegating tasks
- Controlled labor costs by streaming workflows based on expected demands
- Directed daily store operations, including staff management, and merchandising.
Education
High School Diploma -
Century High School
Santa Ana, CA05.2020
Skills
- Bilingual
- Management skills
- Punctual/ Reliable
- Verbal Communication skills
- Fast learner
Timeline
Customer Service Representative
American Honda Finance Corporation
01.2022 - 07.2022
Early Customer Account Representative
American Honda Finance Corporation
08.2021 - 01.2022
Patient Services Associate
Serve the People Community Health Center
02.2021 - 07.2021
Assistant Manager
Domino's Pizza
07.2020 - 02.2021
High School Diploma -
Century High School
Similar Profiles
Blessing EsomchukwuBlessing Esomchukwu
Lease End Specialist at American Honda Finance CorporationLease End Specialist at American Honda Finance Corporation
Artan CanolliArtan Canolli
Team Leader- Asset Recovery at American Honda Finance CorporationTeam Leader- Asset Recovery at American Honda Finance Corporation
PRIYANKA BHAKTHULAPRIYANKA BHAKTHULA
Customer Service Administrative Assistant at American Honda Finance CorporationCustomer Service Administrative Assistant at American Honda Finance Corporation