Job Search Status
Open to workDesired start date: Immediately
Open To Work
Ashley Aina-Barclay
725 FM 1959 RD. Apt 201-2, Houston,TX
Work Preference
Summary
Dynamic Assistant General Manager with proven expertise in operations management and budget oversight. Committed to enhancing service quality and operational efficiency, driving team collaboration, and delivering exceptional customer experiences.
Overview
7
7
years of professional experience
Work History
Assistant General Manager
Homewood Suites by Hilton Houston NW Cypress
Cypress, Texas
03.2023 - 08.2024
- Managed daily hotel operations and monitored staff performance to enhance service quality.
- Coordinated guest services, ensuring high satisfaction and prompt responses to guest needs.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Ensured that customer service standards were met or exceeded at all times.
- Trained new team members on policies and customer service standards.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Supported budgeting and streamlined inventory management for supplies and resources.
- Monitored inventory levels and placed orders for new stock.
- Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
- Collaborated with team leaders to enhance operational efficiency and teamwork.
- Implemented safety protocols to maintain a secure environment for guests.
- Communicated with vendors to facilitate smooth supply chain processes.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Performed administrative tasks such as filing paperwork, preparing documents.
Assistant General Manager
Holiday Inn and Suites Houston, Clear lake/Webster
Houston, TX
08.2022 - 03.2023
- Assisted in managing daily hotel operations and staff performance.
- Coordinated guest services to enhance satisfaction through timely responses.
- Supported budgeting and inventory management for supplies and resources.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
- Identified opportunities for cost savings and streamlined operations.
- Tracked inventory levels and ordered supplies to maintain optimal stock.
- Implemented safety protocols to maintain a secure environment for guests.
- Trained new team members on policies and customer service standards.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Led team members to foster collaboration and achieve targets.
- Collaborated with team leaders to enhance operational efficiency and teamwork.
- Managed and mentored staff to execute operational directives effectively.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Ensured that customer service standards were met or exceeded at all times.
- Communicated with vendors to facilitate smooth supply chain processes.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Performed administrative tasks such as filing paperwork, preparing documents.
Assistant General Manager
Hilton Garden Inn Houston, Clear lake/Webster
Houston, Texas
11.2018 - 08.2022
- Oversaw daily operations, ensuring efficiency and compliance with company standards.
- Coordinated with the General Manager to develop and implement strategic plans.
- Managed and mentored staff, fostering adherence to operational directives and promoting high productivity.
- Motivated and led team members to work together to achieve targets.
- Assisted in managing daily hotel operations and staff performance.
- Coordinated guest services, enhancing satisfaction through timely responses and proactive assistance.
- Supported budgeting and inventory management, optimizing resource allocation to meet operational needs.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
- Identified opportunities for cost savings and operational efficiency improvements.
- Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
- Communicated with vendors to facilitate smooth supply chain processes.
- Collaborated with team leaders to enhance operational efficiency and teamwork.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Trained new team members on policies and customer service standards.
- Prepared weekly schedules for staff members based on their availability.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Ensured that customer service standards were met or exceeded at all times.
- Analyzed financial data and prepared reports for senior management.
- Supervised critical budget implementations, employee reviews, training and scheduling for projects.
- Implemented safety protocols to maintain a secure environment for guests.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Monitored competitor activity and market trends to stay competitive.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
Night Audit Supervisor
Home 2 Suites by Hilton
Houston, TX
07.2017 - 11.2018
- Supervised night audit operations at Home 2 Suites by Hilton.
- Managed front desk staff during overnight shifts.
- Ensured accurate financial reporting and cash handling nightly.
- Handled guest inquiries and resolved issues promptly.
- Coordinated room assignments and inventory control overnight.
- Trained new employees on audit procedures and customer service standards.
- Monitored security systems to ensure guest safety during night hours.
- Conducted property inspections to maintain quality standards and cleanliness.
- Greeted and interacted with guests to assist with check-ins and provide facility and area information.
- Created detailed shift reports at the end of each shift summarizing activities during the period worked.
- Totaled house charges and credit card vouchers to reconcile with balance.
- Supervised hotel employees during night shift.
- Investigated any suspicious activity related to credit card transactions or fraud attempts.
- Prepared end-of-month reconciliations between general ledger accounts and point-of-sale system data.
Education
Bachelor of Science - Business Administration And Management
University of Phoenix
Tempe, AZ05-2029
Skills
- Operations management
- Budget management
- Inventory control
- Workforce management
- Vendor communication
- Customer service
- CRM management
- Operational efficiency
- Financial reporting
- Staff training
- Team collaboration
- Schedule management
- Task prioritization
- Multitasking Abilities
- Analytical thinking
- Problem-solving
- Attention to detail
- Leadership skills
- Performance assessment
- Written communication
- Performance assessment
Timeline
Assistant General Manager
Homewood Suites by Hilton Houston NW Cypress
03.2023 - 08.2024
Assistant General Manager
Holiday Inn and Suites Houston, Clear lake/Webster
08.2022 - 03.2023
Assistant General Manager
Hilton Garden Inn Houston, Clear lake/Webster
11.2018 - 08.2022
Night Audit Supervisor
Home 2 Suites by Hilton
07.2017 - 11.2018
Bachelor of Science - Business Administration And Management
University of Phoenix