Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ashley Alba

DeSoto,TX

Summary

Dynamic cocktail server with a proven track record at Swizzel, excelling in high-volume environments. Renowned for exceptional customer service and efficient cash handling, I fostered repeat clientele through personalized interactions. Skilled in multitasking and alcohol awareness, I consistently enhanced guest experiences while managing peak demands seamlessly.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Cocktail Server

Swizzel
1802 Greenville Ave DallasTx 75206
08.2023 - 05.2025
  • Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
  • Adapted quickly to changing demands during peak hours, providing seamless service under pressure.
  • Increased repeat clientele by building rapport with patrons and anticipating their preferences.
  • Maintained clean and organized bar area.
  • Efficiently managed drink orders using point-of-sale systems, minimizing wait times for guests.
  • Managed cash transactions accurately and efficiently during peak business hours.

Server

Chili's Restaurant
Dallas, TX
06.2020 - 05.2023
  • Provided exceptional customer service, ensuring a positive dining experience for all guests.
  • Assisted in training new staff on menu items and service protocols to enhance team efficiency.
  • Managed order accuracy by effectively communicating with kitchen staff and addressing guest inquiries.
  • Streamlined table turnover through effective time management and prioritization of tasks during peak hours.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Education

American Homeschooling
Dallas, TX
04.2014

Skills

  • Customer service
  • Cash handling
  • Handling large groups
  • Alcohol awareness
  • Speed and efficiency
  • High volume dining
  • Efficient multitasking

Certification

TABC

Timeline

Cocktail Server

Swizzel
08.2023 - 05.2025

Server

Chili's Restaurant
06.2020 - 05.2023

American Homeschooling
Ashley Alba