ASHLEY ALLEY
Lebanon,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Warranty Advisor
Cedar City RV
05.2022 - Current
- Managing and filing warranty claims for customers
- Manage the service department at the desk assisting customers with drop off/pick up of their camper and any purchases made from the store while there
- Filing, copying and sorting files and other warranty related items for claims
- Assist customers finding parts as needed, part inventory, and ordering stock and non-stock parts
- Manage phone lines and email correspondence
- Ensure swift customer service, part sourcing, and warranty issues
- Provide expert guidance to customers on camper maintenance and part replacements
- Supported sales team by providing accurate information on products'' warranties, contributing to increased revenue through informed decision-making during the sales process.
Housekeeper
M&J Gross Residential
10.2020 - 12.2020
- Empty vacant units after tenants moved out or all trash and left behind items
- Clean and disinfect all kitchen and bathrooms
- Deep clean all shades and windows along with fans and fan light globes
- Vacuum carpets and mop tile/hardwood areas
- Deep clean washer/dryer area and washer/dryer
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
Picker/Packer
CEVA Logistics
08.2019 - 03.2020
- Gathering parts from locations and packing them in boxes to be shipping to customer
- Clean and tidy isle from trash.
- Sustained clean and safe working environment by adhering to safety protocols and maintaining organized workspace.
- Reduced order fulfillment errors by diligently following established protocols for picking, packing, and shipping procedures.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
Breakfast Attendant
Comfort Suites
07.2019 - 10.2019
- Greet customers coming to enjoy the buffet style breakfast
- As needed prepare and refill more food items and after breakfast hours, Break down machines and dispose of food
- Then clean the buffet and dining area to prepare for the next morning's breakfast.
- Operated kitchen equipment safely and efficiently, resulting in consistent quality of prepared foods.
- Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.
- Prepared various breakfast dishes, resulting in a diverse and satisfying menu to cater to guest preferences.
- Managed time efficiently to complete all assigned tasks before the start of breakfast service each day.
- Executed efficient breakfast bar set-up and operations beginning at early hours and finishing prior to check out times.
- Arranged assortment of pastries, oatmeal and cereals to satisfy diverse appetites and optimize guest experience.
Guest Services Representative
Comfort Suites
07.2018 - 01.2019
- Worked the front desk greeting and assisting customers checking in and making reservations for rooms and the meeting room
- Managed multiple phone lines assisting customers for future stays
- Stocked and managed snack shop and cash register
- Cleaning public areas as needed and assisting guests
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Answered hotel phones with professionalism and directed calls appropriately.
Lead Guest Services Agent
Comfort Suites
12.2010 - 04.2018
- Lead agent for the front desk acting as manager when none were on duty
- Assist customers checking in and out of the hotel, making reservations, and so forth
- Office responsibilities such as sorting and filing invoices and payments made for the company
- First person point of contact when off shift for agent on duty to help troubleshoot issues for guests and in the system. supply petty cash if cash was need for the register
- Trainer of all new employees
- Enhanced guest satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
- Managed guest reservations with accuracy, ensuring all requests were met during their stay.
- Collaborated with housekeeping and maintenance teams to ensure rooms were prepared to meet guests'' expectations.
- Utilized strong problem-solving skills to resolve complex reservation issues quickly and efficiently.
- Provided personalized recommendations for local attractions, restaurants, and events based on guest preferences.
- Served as a key point of contact between hotel management and guests during high-profile visits or VIP stays.
- Increased overall revenue by upselling room upgrades and additional amenities to guests upon arrival.
- Maintained accurate records of guest information, billing details, and reservation history within the property management system.
- Maintained a clean and welcoming lobby area, ensuring that all front desk materials were organized and accessible for both staff and guests.
- Supported front desk operations, providing administrative assistance as needed to maintain smooth workflow.
Education
GED -
Remington College
Nashville, TN01.2013
Skills
- Inventory Management - 8 years
- Lead Guest Services - 8 years
- Stocking - 12 years
- Guest Services - 12 years
- Warranty Analysis - 2 years
- Claims Processing - 2 years
- Claims adjustment - 2 years
- Documentation skills - 12 years
- Appointment Scheduling - 12 years
- Record keeping - 9 years
- Answering Phones - 12 years
- Phone Etiquette - 12 years
- Filing - 8 years
- Hospitality - 12 years
- Customer Service - 12 years
Timeline
Warranty Advisor
Cedar City RV
05.2022 - Current
Housekeeper
M&J Gross Residential
10.2020 - 12.2020
Picker/Packer
CEVA Logistics
08.2019 - 03.2020
Breakfast Attendant
Comfort Suites
07.2019 - 10.2019
Guest Services Representative
Comfort Suites
07.2018 - 01.2019
Lead Guest Services Agent
Comfort Suites
12.2010 - 04.2018
GED -
Remington College