Ashley Allison
Valparaiso,Indiana
Summary
Dynamic executive with a proven track record at Refresh Facility Services, excelling in client relationship management and sales strategy. Skilled in conflict resolution and leadership, I drive account retention and growth, achieving significant client satisfaction improvements. Proficient in CRM software, I leverage data analysis to enhance service delivery and foster long-term partnerships.
Overview
13
13
years of professional experience
Work History
Executive Vice President (Client Relations)
Refresh Facility Services
Hammond, IN
09.2023 - Current
- Manage and oversee the client relations strategy, ensuring exceptional service and satisfaction across key accounts
- Develop and maintain relationships with senior executives and decision-makers, positioning the company as a trusted partner
- Lead a team of 50 in delivering outstanding service, fostering client success, retention, and growth
- Collaborate with sales, marketing, and operations teams to improve delivery service and identify opportunities for account expansion
- Negotiate and close contracts, resolve client issues, and act as the point of escalation for client concerns
- Achieved an increase in client retention through tailored strategies and proactive engagement
Director of Client Care
CSG/ Refresh Facility Services
Hammond, Indiana
09.2023 - 2024
- Led cross-functional teams to enhance client engagement and satisfaction strategies.
- Developed and implemented client care protocols to streamline service delivery.
- Analyzed client feedback to identify areas for improvement in service offerings.
- Trained and mentored staff on best practices in client communication and support.
Sales Associate
Indiana Furniture
01.2013 - 11.2015
- Managed the full sales cycle, from prospecting to closing deals and ensuring long-term client satisfaction
- Identified new business opportunities, expanded relationships with existing clients, and achieved sales goals
- Developed and implemented targeted sales strategies
- Delivered presentations, product demonstrations, and tailored proposals to decision-makers across industries
- Cultivated and maintained long-lasting client relationships through regular follow-ups and personalized service
Education
Associate's - Business
Ivy Tech Community College
01.2018
Skills
- Client Relationship Management
- Sales Strategy & Execution
- Conflict Resolution & Negotiation
- Leadership & Team Management
- Account Retention & Growth
- Customer Service Excellence
- CRM Software (Salesforce, HubSpot)
- Data Analysis & Reporting
- Contract Negotiation
Affiliations
Valparaiso Chamber of Commerce
Timeline
Executive Vice President (Client Relations)
Refresh Facility Services
09.2023 - Current
Director of Client Care
CSG/ Refresh Facility Services
09.2023 - 2024
Sales Associate
Indiana Furniture
01.2013 - 11.2015
Associate's - Business
Ivy Tech Community College