ASHLEY ALVAREZ
Huntington Park,CA
Summary
I'm a self-motivated and hard-working individual who is able to work well under pressure. Proven ability to use initiative and problem-solving skills to successfully deal with challenges and effectively handle difficult situations. Detail-orientated, resourceful, and highly organized. I'm a fast learner who is committed to excellent customer service. Bilingual: Spanish Computer skills include MS Office, internet application + research, Discord, Twitch, Trovo Dedicated and focused; able to prioritize and complete multiple tasks and follow through to achieve project goals Excellent oral and written communication skills Fluid ability to work well independently and collaboratively with others Strong interpersonal skills: well-liked, integrity, reliability, follow-through
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Square Enix Ltd.
El Segundo, CA
08.2022 - 05.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Participated in training programs to enhance product knowledge and customer service skills.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Identified and resolved discrepancies and errors in customer accounts.
Cashier
Ross Stores
Huntington Park, CA
03.2022 - 08.2022
- Manage transactions with customers using cash registers
- Scan goods and ensure pricing is accurate
- Maintained above 103% on register performance
- Issue receipts, refunds, change or tickets
- Reconcile cash drawers and sales receipts
- Assist in stocking and rotating merchandise
- Resolve customer complaints
- Maintain clean and tidy checkout areas
- Assist with go-backs to the store
- Maintain a clean department
Bakery Clerk & Cashier
Mary's Cake Shop
Huntington Park, CA
01.2017 - 12.2019
- Greet and assist customer in a friendly manner
- Prove assistant with special custom orders
- Consulting and suggesting creative ideas for custom cake requests
- Making note of, and passing along, customer requests on special orders
- Check stock levels and inform bakery manager
- Clean and maintain bakery areas such as displays and cash counter
- Process cash and credit card transactions
- Tender change and receipt
- Balance cash register at the end of the shift
- Change register tape and ribbons as necessary
- Assist other bakery employees as needed
Education
High School Diploma -
HUNTINGTON PARK HIGH SCHOOL
06.2016
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
- Professional telephone demeanor
- Microsoft PowerPoint
- Live chat support
- Account updating
- Reading comprehension
- Retail store support
Languages
English
Professional Working
Spanish
Limited Working
Timeline
Customer Service Representative
Square Enix Ltd.
08.2022 - 05.2025
Cashier
Ross Stores
03.2022 - 08.2022
Bakery Clerk & Cashier
Mary's Cake Shop
01.2017 - 12.2019
High School Diploma -
HUNTINGTON PARK HIGH SCHOOL